The Bar Method incident

Xplor Growth Platform Service Degradation

Major Resolved View vendor source →

The Bar Method experienced a major incident on October 15, 2026 affecting Xplor Brandbot, lasting 20h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 05:29 PM UTC
Resolved
Oct 16, 2026, 01:30 PM UTC
Duration
20h 1m
Detected by Pingoru
Oct 15, 2026, 05:29 PM UTC

Affected components

Xplor Brandbot

Update timeline

  1. investigating Oct 15, 2026, 05:29 PM UTC

    We are currently investigating an issue impacting the Xplor Growth platform that may cause delays or unexpected behavior with Segments, Automations, and Live Stream Manager. Our team is actively engaged and treating this as our highest-priority in resolving. We will continue to provide updates as more information becomes available.

  2. resolved Oct 16, 2026, 01:30 PM UTC

    The issue impacting the Xplor Growth platform has been resolved. Functionality affecting Segments, Automations, and Live Stream Manager SMS delivery has been restored. Any automations that were delayed during the incident window are now expected to process normally. No further action is required at this time. We appreciate your patience while we worked to resolve this issue.