Textline Outage History
Textline degraded View live status →Pingoru has recorded 18 incidents for Textline: 6 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 22 of 720 (3%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 13 of 720 (2%) |
| October 2026 | 0 | 0 of 541 (0%) |
Incidents, newest first
Minor September 2, 2026 Database Load Issues 12h 36m Textline Web Application
Started Sep 02, 2026, 08:17 PM UTC· resolved Sep 03, 2026, 08:54 AM UTC
- identified Sep 02, 2026, 08:17 PM UTC
Textline is currently under extreme database load. Engineering is working to re-route load to resolve the issue.
- monitoring Sep 03, 2026, 12:19 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 03, 2026, 12:19 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 03, 2026, 08:54 AM UTC
Database tasks have been remapped to an isolated reader to handle peak load without application disruption.
Minor July 30, 2026 Notifications Delayed 24m Textline Web Application
Started Jul 30, 2026, 08:01 PM UTC· resolved Jul 30, 2026, 08:26 PM UTC
- identified Jul 30, 2026, 08:01 PM UTC
A burst in notification traffic has caused delays with email notification delivery. The cause has been identified and remediation is underway.
- monitoring Jul 30, 2026, 08:12 PM UTC
Problematic traffic has been cleared from system queues and all systems are operating normally.
- resolved Jul 30, 2026, 08:26 PM UTC
This incident has been resolved.
Minor June 8, 2026 Login Issue 21h 59m Textline Web Application
Started Jun 08, 2026, 06:22 PM UTC· resolved Jun 09, 2026, 04:21 PM UTC
- investigating Jun 08, 2026, 06:22 PM UTC
A small number of customers have reported an issue with authentication failures into the application. The investigation is ongoing.
- monitoring Jun 08, 2026, 07:50 PM UTC
Root cause analysis is ongoing but authorization issues have been resolved, per customer reports.
- resolved Jun 09, 2026, 04:21 PM UTC
The incident has been resolved with the root cause identified as of 9:30 PM PT on 6/8/26. A faulty database migration created a race condition for a subset of records, creating various errors across a minority of users. No messages were lost.
Notice May 14, 2026 Service Disruption: Message Functionality Issues 1h 12m Textline Web Application
Started May 14, 2026, 01:02 PM UTC· resolved May 14, 2026, 02:14 PM UTC
- identified May 14, 2026, 01:02 PM UTC
A scheduled release caused an issue which prevented many customers from sending a message within the Textline Web Application. We are currently working on a fix to restore the application to the correct version.
- monitoring May 14, 2026, 01:18 PM UTC
A fix has been released and we are currently monitoring the application. No incoming messages have been lost.
- resolved May 14, 2026, 02:14 PM UTC
This incident has been resolved.
Notice April 27, 2026 Service Disruption: Application Functionality Issues –
Started Apr 27, 2026, 12:30 AM UTC· resolved Apr 27, 2026, 12:30 AM UTC
- resolved Apr 27, 2026, 01:04 PM UTC
Earlier today, a configuration error during a scheduled update caused some features within the Textline Web Application to behave unexpectedly for some users. We have successfully deployed a fix to restore the application to the correct version. Systems are now fully operational. If you are still seeing issues, please refresh your browser. We apologize for the inconvenience and are taking steps to prevent this type of deployment error in the future.
Minor February 18, 2026 Twilio Update Incompatibility 1h 9m Textline Web Application, Twilio SMS
Started Feb 18, 2026, 10:07 PM UTC· resolved Feb 18, 2026, 11:16 PM UTC
- identified Feb 18, 2026, 10:07 PM UTC
An update was recently applied to meet new Twilio 10DLC registrations which is causing intermittent errors in the application. The update is being rolled back until further analysis can be completed.
- monitoring Feb 18, 2026, 10:09 PM UTC
A fix has been applied and the situation is being monitored.
- resolved Feb 18, 2026, 11:16 PM UTC
This incident has been resolved.
Minor October 3, 2025 Inbound Message Delays in Conversation Windows 2d 22h Textline Web Application
Started Oct 03, 2025, 07:06 PM UTC· resolved Oct 06, 2025, 05:26 PM UTC
- investigating Oct 03, 2025, 07:06 PM UTC
We are investigating a spike in our message sync queue beginning around 10:00 AM PT. This is causing intermittent delays where inbound messages appear in the conversation list but do not immediately display in the conversation window. Conversations eventually sync, but with noticeable lag. We are actively monitoring error logs and working to restore normal performance.
- identified Oct 03, 2025, 10:22 PM UTC
The issue has been identified and we are working to apply a fix.
- resolved Oct 06, 2025, 05:26 PM UTC
This incident has been resolved; inbound messages are populating into the application appropriately and are no longer experiencing any sincere delays in doing so.
- postmortem Oct 09, 2025, 07:25 PM UTC
Root cause: Significant outbound messaging volume created downstream impact for the primary application writer database, as it had difficulty updating message credit pools at the rate that messages were being sent outbound. Impact: Application latency increased outside of normal bounds, causing minor but widespread delays in application interaction. A small number of accounts experienced more acute errors, primarily falling into two categories. Error messages: Local user caches fell out of sync with the application, causing various errors. Clearing the local cache resolved these issues. Message synchronization: One of 60 background workers froze due to its interaction with the database. Inbound messages were received by Textline's proxy application, but not properly synchronized into the primary application database where it can be viewed by customers. Synchronizing the stuck messages is still under investigation. Primary Resolution: Database load related to message credit pool updates has been significantly decreased by isolating credit decrement functionality from real-time database updates. Database sizing has also been significantly increased as an extra precaution.
Minor October 3, 2025 Recurring 'Unauthorized Action' Error Blocking Account Access 4h 3m Textline Web Application
Started Oct 03, 2025, 07:01 PM UTC· resolved Oct 03, 2025, 11:05 PM UTC
- investigating Oct 03, 2025, 07:01 PM UTC
Some customers are seeing a recurring “Unauthorized action. Please reload to continue” error, preventing account access. Textline engineering is aware of the affected accounts and is actively working to resolve.
- investigating Oct 03, 2025, 07:02 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 03, 2025, 10:20 PM UTC
A fix has been implemented and we are monitoring for results.
- resolved Oct 03, 2025, 11:05 PM UTC
This incident has been resolved. If you still experience the issue, clearing your browser cache has been a proven solution.
Minor October 3, 2025 Twilio Messaging Latency 2h 51m Twilio SMS, Twilio MMS
Started Oct 03, 2025, 04:04 PM UTC· resolved Oct 03, 2025, 06:55 PM UTC
- monitoring Oct 03, 2025, 04:04 PM UTC
There is an ongoing situation impacting Twilio’s SMS and MMS services. Their monitoring systems have detected an increase in 500 errors, which means some messages may fail to send or experience delays. Twilio’s engineering team is actively investigating the issue and working to resolve it as quickly as possible.
- resolved Oct 03, 2025, 06:55 PM UTC
The incident impacting MMS, SMS, OTT, Voice Insights, Verify and Lookup in US1 has been resolved and systems are operating normally at this time.
Notice September 30, 2025 Textline Application Latency 2d 22h Textline Web Application
Started Sep 30, 2025, 05:55 PM UTC· resolved Oct 03, 2025, 04:03 PM UTC
- investigating Sep 30, 2025, 05:55 PM UTC
Textline is experiencing extreme message load. Resources are being scaled up to manage the increased volume.
- identified Sep 30, 2025, 05:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 30, 2025, 06:21 PM UTC
Resources have been scaled up to meet increased volume. No messages were lost during the spike in volume.
- monitoring Oct 01, 2025, 08:14 PM UTC
Delay to incoming messages has been reported and is under investigation.
- monitoring Oct 02, 2025, 11:04 PM UTC
Continued monitoring is being performed. A zero-downtime infrastructure upgrade is scheduled for Friday, October 3rd to isolate resources to ensure isolation between message volume and message delivery.
- resolved Oct 03, 2025, 04:03 PM UTC
Infrastructure has been updated and application latency is no longer observed.
Minor August 21, 2025 US East Coast - Internet Performance Issue 4h 5m AWS rds-us-east-1, Cloudflare Firewall
Started Aug 21, 2025, 06:50 PM UTC· resolved Aug 21, 2025, 10:56 PM UTC
- investigating Aug 21, 2025, 06:50 PM UTC
Large scale providers in the greater Virginia area (a backbone of all U.S. based internet services) are experiencing significant network performance issues. The Textline application is running within normal performance parameters, but web requests traversing the internet between the Textline application and users may be impacted.
- investigating Aug 21, 2025, 06:58 PM UTC
We are continuing to investigate this issue.
- resolved Aug 21, 2025, 10:56 PM UTC
This incident has been resolved.
Major August 13, 2025 Account Misclassification - HIPAA 6h 10m Textline Web Application
Started Aug 13, 2025, 01:32 PM UTC· resolved Aug 13, 2025, 07:43 PM UTC
- investigating Aug 13, 2025, 01:32 PM UTC
A number of Textline accounts have been misidentified as HIPAA accounts following a system update. The engineering team has identified the issue is and preparing to deploy a solution to restore previous classification.
- monitoring Aug 13, 2025, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2025, 07:43 PM UTC
The issue is fully resolved and messaging credits will be applied to impacted accounts.
Major December 2, 2024 Application Slow To Respond 1h 6m Textline Web Application
Started Dec 02, 2024, 06:31 PM UTC· resolved Dec 02, 2024, 07:37 PM UTC
- investigating Dec 02, 2024, 06:31 PM UTC
We are currently investigating this issue.
- identified Dec 02, 2024, 07:02 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 02, 2024, 07:37 PM UTC
Fix has been implemented and the site is back to normal. The issue was related to a cloud provider change that was recently implemented. New alerting has been added to prevent future incidents related to this issue.