August 2026: Texthelp major outage

Update timeline

1. investigating Mar 20, 2026, 04:12 PM UTC

   A small number of ElevenLabs voices are currently unavailable due to an issue awaiting resolution from ElevenLabs. We will update you soon.

2. investigating Aug 21, 2026, 08:30 AM UTC

   We are aware of an issue on some websites where the Safari toolbar will not load. We are working on an update to resolve this issue which will be released soon.

3. investigating Aug 21, 2026, 08:30 AM UTC

   We are aware of an issue on some websites where the Safari toolbar will not load. We are working on an update to resolve this issue which will be released soon.

4. resolved Sep 02, 2026, 07:28 AM UTC

   We have released an update for Read&Write for Google and Edge (v2.1.1015) to improve Text-to-speech within Word online.

5. investigating Oct 22, 2026, 12:03 PM UTC

   On 21 October 2026, two critical security vulnerabilities (CVE-2026-109618 and CVE-2026-109619) were identified in PHP, a programming language widely used across the internet by websites and software providers. We have published full details on impacted services and products on our website: https://www.everway.com/news/global-php-vulnerabilities-and-everway-products/ Individual service status will be updated here throughout the day, but please continue to use our website for frequent detail...

6. investigating Nov 02, 2026, 01:38 PM UTC

   We are currently experiencing issues with one of our third-party Text-to-Speech providers, which is impacting some speech generation functionality. Users may encounter delays or errors when generating audio with some voices. Our team is actively monitoring the situation and working with the vendor to resolve the issue as quickly as possible.

7. resolved Nov 02, 2026, 03:20 PM UTC

   The issue affecting our third-party Text-to-Speech provider has been fully resolved. Audio and speech generation services are returning to normal operations across all affected features. Thank you for your patience!