Texthelp Outage History
Texthelp degraded View live status →Pingoru has recorded 10 incidents for Texthelp: 10 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 3 | 467 of 744 (63%) |
| September 2026 | 1 | 81 of 720 (11%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 141 (0%) |
Incidents, newest first
Major October 22, 2026 Security update: Global PHP vulnerabilities and Everway products –
Started Oct 22, 2026, 12:03 PM UTC· resolved Oct 22, 2026, 12:03 PM UTC
- investigating Oct 22, 2026, 12:03 PM UTC
On 21 October 2026, two critical security vulnerabilities (CVE-2026-109618 and CVE-2026-109619) were identified in PHP, a programming language widely used across the internet by websites and software providers. We have published full details on impacted services and products on our website: https://www.everway.com/news/global-php-vulnerabilities-and-everway-products/ Individual service status will be updated here throughout the day, but please continue to use our website for frequent detailed updates
Minor September 18, 2026 Talk and type Online dictation not working correctly –
Started Sep 18, 2026, 08:06 AM UTC· resolved Sep 18, 2026, 08:06 AM UTC
- resolved Sep 18, 2026, 08:06 AM UTC
Talk&Type Online dictation not working correctly, due to a Microsoft update- A fix has been released to address this in Read&Write v12.0.97 and an update will be available soon for Read&Write for Work.
Minor August 21, 2026 Degraded Performance - 3rd Party Text-to-Speech Provider 73d 6h Read&Write for Google/ Edge (Text to Speech)
Started Aug 21, 2026, 08:30 AM UTC· resolved Nov 02, 2026, 03:20 PM UTC
- investigating Aug 21, 2026, 08:30 AM UTC
We are aware of an issue on some websites where the Safari toolbar will not load. We are working on an update to resolve this issue which will be released soon.
- investigating Oct 22, 2026, 12:03 PM UTC
On 21 October 2026, two critical security vulnerabilities (CVE-2026-109618 and CVE-2026-109619) were identified in PHP, a programming language widely used across the internet by websites and software providers. We have published full details on impacted services and products on our website: https://www.everway.com/news/global-php-vulnerabilities-and-everway-products/ Individual service status will be updated here throughout the day, but please continue to use our website for frequent detail...
- investigating Nov 02, 2026, 01:38 PM UTC
We are currently experiencing issues with one of our third-party Text-to-Speech providers, which is impacting some speech generation functionality. Users may encounter delays or errors when generating audio with some voices. Our team is actively monitoring the situation and working with the vendor to resolve the issue as quickly as possible.
- resolved Nov 02, 2026, 03:20 PM UTC
The issue affecting our third-party Text-to-Speech provider has been fully resolved. Audio and speech generation services are returning to normal operations across all affected features. Thank you for your patience!
Minor August 21, 2026 Intermittent login issues 14d 3h Read&Write for Google/ Edge (Extension)
Started Aug 21, 2026, 08:30 AM UTC· resolved Sep 04, 2026, 11:50 AM UTC
- investigating Mar 20, 2026, 04:12 PM UTC
A small number of ElevenLabs voices are currently unavailable due to an issue awaiting resolution from ElevenLabs. We will update you soon.
- investigating Aug 21, 2026, 08:30 AM UTC
We are aware of an issue on some websites where the Safari toolbar will not load. We are working on an update to resolve this issue which will be released soon.
- investigating Aug 21, 2026, 08:30 AM UTC
We are aware of an issue on some websites where the Safari toolbar will not load. We are working on an update to resolve this issue which will be released soon.
- resolved Sep 02, 2026, 07:28 AM UTC
We have released an update for Read&Write for Google and Edge (v2.1.1015) to improve Text-to-speech within Word online.
- investigating Sep 04, 2026, 09:16 AM UTC
We are currently experiencing login issues across our EU products, where users may intermittently experience difficulties logging in. We are working to resolve the issue and will provide an update as soon as possible.
- resolved Sep 04, 2026, 11:50 AM UTC
The login issues across our EU products have now been resolved, and login is fully operational again.
- investigating Oct 22, 2026, 12:03 PM UTC
On 21 October 2026, two critical security vulnerabilities (CVE-2026-109618 and CVE-2026-109619) were identified in PHP, a programming language widely used across the internet by websites and software providers. We have published full details on impacted services and products on our website: https://www.everway.com/news/global-php-vulnerabilities-and-everway-products/ Individual service status will be updated here throughout the day, but please continue to use our website for frequent detail...
- investigating Nov 02, 2026, 01:38 PM UTC
We are currently experiencing issues with one of our third-party Text-to-Speech providers, which is impacting some speech generation functionality. Users may encounter delays or errors when generating audio with some voices. Our team is actively monitoring the situation and working with the vendor to resolve the issue as quickly as possible.
- resolved Nov 02, 2026, 03:20 PM UTC
The issue affecting our third-party Text-to-Speech provider has been fully resolved. Audio and speech generation services are returning to normal operations across all affected features. Thank you for your patience!
Minor August 12, 2026 Office update causing unexpected Text-To-Speech behaviour 20d 18h Read&Write for Google/ Edge (Text to Speech)
Started Aug 12, 2026, 12:58 PM UTC· resolved Sep 02, 2026, 07:28 AM UTC
- investigating Aug 12, 2026, 12:58 PM UTC
We have been made aware that an Office 365 update has affected some user accounts when trying to read text in Word online documents. We are working on a fix for this and will update this page as soon as it has been addressed.
- investigating Aug 21, 2026, 08:30 AM UTC
We are aware of an issue on some websites where the Safari toolbar will not load. We are working on an update to resolve this issue which will be released soon.
- investigating Aug 21, 2026, 08:30 AM UTC
We are aware of an issue on some websites where the Safari toolbar will not load. We are working on an update to resolve this issue which will be released soon.
- resolved Sep 02, 2026, 07:28 AM UTC
We have released an update for Read&Write for Google and Edge (v2.1.1015) to improve Text-to-speech within Word online.
- investigating Oct 22, 2026, 12:03 PM UTC
On 21 October 2026, two critical security vulnerabilities (CVE-2026-109618 and CVE-2026-109619) were identified in PHP, a programming language widely used across the internet by websites and software providers. We have published full details on impacted services and products on our website: https://www.everway.com/news/global-php-vulnerabilities-and-everway-products/ Individual service status will be updated here throughout the day, but please continue to use our website for frequent detail...
- investigating Nov 02, 2026, 01:38 PM UTC
We are currently experiencing issues with one of our third-party Text-to-Speech providers, which is impacting some speech generation functionality. Users may encounter delays or errors when generating audio with some voices. Our team is actively monitoring the situation and working with the vendor to resolve the issue as quickly as possible.
- resolved Nov 02, 2026, 03:20 PM UTC
The issue affecting our third-party Text-to-Speech provider has been fully resolved. Audio and speech generation services are returning to normal operations across all affected features. Thank you for your patience!
Minor May 11, 2026 Breaking news content not loading –
Started May 11, 2026, 01:33 PM UTC· resolved May 11, 2026, 01:33 PM UTC
- investigating Mar 20, 2026, 04:12 PM UTC
A small number of ElevenLabs voices are currently unavailable due to an issue awaiting resolution from ElevenLabs. We will update you soon.
- resolved May 11, 2026, 01:33 PM UTC
We’re aware of an issue affecting our Breaking News content. Some users may experience content not loading when visiting Breaking News pages. Our engineers are investigating and working to resolve the issue as quickly as possible.
Major March 20, 2026 Temporary Issue with some ElevenLabs Voices –
Started Mar 20, 2026, 04:12 PM UTC· resolved Mar 20, 2026, 04:12 PM UTC
- resolved Mar 20, 2026, 04:12 PM UTC
A small number of ElevenLabs voices are currently unavailable due to an issue awaiting resolution from ElevenLabs. We will update you soon.
Minor March 20, 2026 Toolbar not loading on some sites –
Started Mar 20, 2026, 04:12 PM UTC· resolved Mar 20, 2026, 04:12 PM UTC
- investigating Mar 20, 2026, 04:12 PM UTC
A small number of ElevenLabs voices are currently unavailable due to an issue awaiting resolution from ElevenLabs. We will update you soon.
- investigating Aug 12, 2026, 12:58 PM UTC
We have been made aware that an Office 365 update has affected some user accounts when trying to read text in Word online documents. We are working on a fix for this and will update this page as soon as it has been addressed.
- investigating Aug 21, 2026, 08:30 AM UTC
We are aware of an issue on some websites where the Safari toolbar will not load. We are working on an update to resolve this issue which will be released soon.
- resolved Sep 02, 2026, 07:28 AM UTC
We have released an update for Read&Write for Google and Edge (v2.1.1015) to improve Text-to-speech within Word online.
Major January 31, 2026 Service Outage: Read And Write For Google Picture Dictionary – Read&Write for Google/ Edge (Web Services US)
Started Jan 31, 2026, 10:38 AM UTC· resolved Jan 31, 2026, 10:38 AM UTC
- resolved Jan 31, 2026, 10:38 AM UTC
The outage affecting the Picture Dictionary component of Read And Write For Google has been resolved. Our team identified and addressed the issue with our upstream provider, and service has now been restored to normal operation. We will continue to monitor the service closely to ensure stability and are taking steps to help prevent similar issues in the future. Thank you for your patience and understanding.
Minor January 15, 2026 Partial Service Disruption to Read&Write Extension Functionality – Read&Write for Google/ Edge (Text to Speech), Read&Write for Google/ Edge (Google Docs), Read&Write for Google/ Edge (Extension)
Started Jan 15, 2026, 11:51 AM UTC· resolved Jan 15, 2026, 11:51 AM UTC
- resolved Jan 15, 2026, 11:51 AM UTC
We are currently investigating an issue affecting some core functionalities of the Read&Write extension. Users who have recently updated to the latest stable version of Google Chrome may be experiencing the following: Speech (Text-to-Speech) not functioning. The Settings menu is inaccessible. Dictionary dialogs are not showing definitions. Our team is actively investigating the cause, which appears to be related to the newest Chrome browser update. The extension functions normally on previous Chrome versions. We apologize for the inconvenience and will provide an update as soon as a resolution or workaround is available.