Tessian incident

Gateway outage between approximately 07:30 UTC and 08:36 UTC

Major Ongoing View vendor source →

Tessian is currently experiencing a major incident affecting Gateway, which began 15 min ago. The vendor's full update timeline is below.

Started
May 13, 2026, 12:10 PM UTC
Resolved
Ongoing
Duration
● 15m
Detected by Pingoru
May 13, 2026, 12:10 PM UTC

Affected components

Gateway

Update timeline

  1. investigating May 13, 2026, 12:10 PM UTC

    Status: Investigating Between approximately 07:30 UTC and 08:36 UTC, some customers experienced an outage where inbound and outbound server statuses were shown as 'Unavailable'. The issue was caused by a capacity limitation encountered during the application of a routine security patch. This has been fully resolved — server statuses should now show as 'Available'. Any emails queued during the incident are expected to be delivered automatically without intervention. No data loss occurred, and we anticipate minimal delivery delays. We apologise for any disruption caused. Affected components Gateway (Full outage)