Telesmart incident
Users may be unable to connect to multiple Microsoft 365 services
Ongoing since 06:52 PM UTC, affecting Microsoft 365 Services.
Users may be unable to connect to multiple Microsoft 365 services. More info: Potentially impacted services include: - Exchange Online - Microsoft Teams - SharePoint Online - Microsoft Copilot 365 - Microsoft Defender XDR Current status: Microsoft are investigating an issue impacting multiple Microsoft 365 services and have determined the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. They are restarting and repairing impacted portions of this infrastructure to restore capacity, and reviewing an unexpected increase in a specific type of service traffic to determine whether it's contributing to the elevated load. In parallel, they are evaluating options to redirect traffic to alternate infrastructure to expedite relief. Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services. If you are experiencing this issue and need further assistance please contact out Frontline team via the details below. New Zealand 0800 835 376 04 801 4640 [email protected] Australia 1800 316 620 [email protected]
Affected components
Update timeline
- investigating Nov 12, 2026, 06:52 PM UTC
Users may be unable to connect to multiple Microsoft 365 services. More info: Potentially impacted services include: - Exchange Online - Microsoft Teams - SharePoint Online - Microsoft Copilot 365 - Microsoft Defender XDR Current status: Microsoft are investigating an issue impacting multiple Microsoft 365 services and have determined the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. They are restarting and repairing impacted portions of this infrastructure to restore capacity, and reviewing an unexpected increase in a specific type of service traffic to determine whether it's contributing to the elevated load. In parallel, they are evaluating options to redirect traffic to alternate infrastructure to expedite relief. Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services. If you are experiencing this issue and need further assistance please contact out Frontline team via the details below. New Zealand 0800 835 376 04 801 4640 [email protected] Australia 1800 316 620 [email protected]
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