Telesmart Outage History

Telesmart degraded View live status →

Telesmart had 3 outages in the last 2 years totaling 93h 0m of downtime — averaging 0.1 incidents per month.

There were 3 Telesmart outages since October 22, 2025 totaling 93h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.telesmart.co.nz

Notice April 30, 2026

Widespread outage causing connectivity issues

Detected by Pingoru
Apr 30, 2026, 03:56 AM UTC
Resolved
May 03, 2026, 07:40 PM UTC
Duration
3d 15h
Timeline · 3 updates
  1. investigating Apr 30, 2026, 03:56 AM UTC

    There has been a widespread outage causing connectivity problems with multiple customers over the entire country. Connectivity appears now to be returning. We will monitor the situation and investigate the root cause

  2. monitoring Apr 30, 2026, 07:26 PM UTC

    The fault was resolved and service restored around 15:50 NZST yesterday (30/04/2026). We have monitoring in place to ensure no further issues occur. Thanks for your patience during this event. An incident report will be generated for this event once the root cause has been identified. Please contact your Account Manager if you wish to receive this report.

  3. resolved May 03, 2026, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 16, 2025

Network outage - Caduceus datacentre

Detected by Pingoru
Nov 16, 2025, 11:10 AM UTC
Resolved
Nov 16, 2025, 12:10 PM UTC
Duration
59m
Affected: Caduceus Datacentre, WellingtonNZ Datacentre - Featherston Street, Wellington (CDC)
Timeline · 2 updates
  1. investigating Nov 16, 2025, 11:10 AM UTC

    Telesmart would like to inform you that we are currently experiencing an issue with serviced based out of the Caduceus DC following planned work. Our technical team has been dispatched to the site to investigate further. Estimated time of resolution: To be determined Next communication: 60 minutes

  2. resolved Nov 16, 2025, 12:10 PM UTC

    Our technical team has resolved the issue and all services have been restored on site.. If you continue to experience issues please contact our Help Desk on 0800 835 376 or [email protected]

Read the full incident report →

Major October 22, 2025

Network Outage affecting the Nelson/Tasman and West Coast Regions

Detected by Pingoru
Oct 22, 2025, 08:04 PM UTC
Resolved
Oct 23, 2025, 12:22 AM UTC
Duration
4h 17m
Affected: Chorus NGA - Upper South Island
Timeline · 3 updates
  1. investigating Oct 22, 2025, 08:04 PM UTC

    Customers in the Nelson, Tasman, the West Coast and potentially other regions may currently be experiencing network outages. This outage may be weather related. We will update this page when we have more information. If you are experiencing this disruption, please contact the Telesmart Service Desk via the details below. NZ 0800 835376 (TELESMART) [email protected]

  2. investigating Oct 22, 2025, 08:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 23, 2025, 12:22 AM UTC

    The network outage this morning was caused by a power outage to the Nelson/Tasman, West Coast region. Transpower has restored supply, and all affected sites are back online.

Read the full incident report →