TeleSign incident

Operator Alert - Venezuela (VE) - Telcel C.A. (Movistar) (734/04)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on June 24, 2026 affecting NA & LATAM - All countries, lasting 6h 43m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 10:33 PM UTC
Resolved
Jun 25, 2026, 05:16 AM UTC
Duration
6h 43m
Detected by Pingoru
Jun 24, 2026, 10:33 PM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating Jun 24, 2026, 10:33 PM UTC

    Start Time: 15:30 PT - 06/24/26 End Time: Ongoing We received notification that Telcel C.A. (Movistar) (734/04) from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01192599

  2. resolved Jun 25, 2026, 05:16 AM UTC

    Start Time: 15:30 PDT - 06/24/26 End Time: 22:15 PDT - 06/24/26 We received notification that the network issues previously reported by Telcel C.A. (Movistar) (734/04) from Venezuela (VE) have been resolved. Telcel C.A. (Movistar) (734/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01192599