TeleSign incident
Porting History and Sim Swap Service Alert - Colombia
TeleSign experienced a notice incident on May 8, 2026 affecting Colombia and Colombia, lasting 65d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2026, 11:00 PM UTC
Date: 05/09/2026 Start Time: 03:28 PM PDT End Time: Ongoing We received notification from our partner that Porting History and Sim Swap are currently having issues in Colombia, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Jul 13, 2026, 01:20 PM UTC
Start Date: 05/09/2026 Start Time: 03:28 PM PDT End Date: 07/09/2026 End Time: 01:00 AM PDT We received notification from our partner that the issue previously noticed in Colombia has been resolved. End users should no longer experience delays, as all services are back to functioning properly.