InfraCom is currently experiencing a critical incident affecting API and Web Portal and 1 more component, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 07:58 AM UTC
Tid 2026-05-12 09:55 Omfattning Vi har för närvarande en driftstörning och felsökning pågår med högsta prioritet. Påverkade tjänster/komponenter Infinity API, Applikationer, Portal ---------- Time 2026-05-12 09:55 Description We are currently having operational disruption and investigating the issue with the highest priority Affected Components/Services Infinity API, Applications, Portal
- investigating May 12, 2026, 08:32 AM UTC
Felsökning pågår fortfarande med högsta prioritet. Vi återkommer med uppdateringar. __ Our team is actively investigating with the highest priority. Updates will follow.
- investigating May 12, 2026, 08:53 AM UTC
Felsökning pågår fortfarande med högsta prioritet. Samtal fungerar som de skall. Api-anrop och events har fördröjningar, vilket medför vissa problem i applikationerna __ Our team is actively investigating with the highest priority. Updates will follow. Calls are functioning normally. API requests and events are experiencing delays, which is causing some issues in the applications.
- identified May 12, 2026, 09:24 AM UTC
Vi har identifierat problemet och en temporär fix är implementerad. Detta medför dock att vissa funktioner inte visas korrekt i klienterna. Vi arbetar med att implementera en permanent fix. ___ We have identified the issue and a temporary fix has been implemented. However, this may cause some features to not display correctly in the clients. We are working on implementing a permanent fix.
- identified May 12, 2026, 10:08 AM UTC
Vi arbetar fortfarande med att implementera en permanent fix. Vissa specifika funktioner i applikationerna syns fortfarande inte korrekt på grund av den temporära åtgärden som har gjorts. ___ We are still working on implementing a permanent fix. Some specific features in the applications may still not display correctly due to the temporary fix that has been applied.