InfraCom incident

Driftstörning / Service Disruption

Resolved after 8 hours 32 minutes, affecting API and Web Portal and 1 more, on March 21, 2025.

resolved Mar 22, 2025, 05:50 AM UTC

Tid: 2025-03-22 05:00 Åtgärden som gjordes fungerade och systemet fungerar normalt igen. ____ Time 2025-03-22 05:00 The affected system components are working normal again

Started
Mar 21, 2025, 09:18 PM UTC
Resolved
Mar 22, 2025, 05:50 AM UTC
Duration
8h 32m
Detected by Pingoru
Mar 21, 2025, 09:18 PM UTC

Affected components

APIWeb PortalApps

Update timeline

  1. identified Mar 21, 2025, 09:18 PM UTC

    Tid 2025-03-21 18:00 Omfattning Vi har för närvarande en driftstörning och felsökning pågår med högsta prioritet. Påverkade tjänster/komponenter Köhistorik / Köstatistik ---------- Time 2025-03-21 18:00 Description We are currently having operational disruption and investigating the issue with the highest priority. Affected services/components Queue History / Queue Statistics

  2. identified Mar 21, 2025, 10:04 PM UTC

    Tid 2025-03-21 22:30 Uppdatering: En större arbete har påbörjats för att åtgärda problemet. Estimerad klartid: 2025-03-22 03:00 Påverkade tjänster/komponenter Köhistorik / Köstatistik / Samtalshistorik ---------- Time 2025-03-21 22:30 Update: A larger effort has been initiated to address the issue. Estimated time of resolution: 2025-03-22 03:00 Affected services/components Queue History / Queue Statistics / Call History

  3. resolved Mar 22, 2025, 05:50 AM UTC

    Tid: 2025-03-22 05:00 Åtgärden som gjordes fungerade och systemet fungerar normalt igen. ____ Time 2025-03-22 05:00 The affected system components are working normal again

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