Tekmetric incident
One way texting in the application is having degraded performance
Tekmetric experienced a minor incident on May 26, 2026 affecting Application, lasting 9h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2026, 11:30 AM UTC
Our team is aware of a degraded performance of one way texting and we are currently investigating the issue.
- identified May 26, 2026, 12:52 PM UTC
The engineering team has identified the issue and currently working on implementing a fix.
- monitoring May 26, 2026, 01:29 PM UTC
A fix for the current issue has been implemented and we are currently monitoring the performance of the application
- identified May 26, 2026, 02:59 PM UTC
One way messaging has been partially restored. MFA and booking tool SMS codes are now sending successfully. We are continuing to work on restoring some one-way SMS workflows, including sending inspections, estimates, and invoices by text. Two-way texting through Tekmessage is not impacted. Our engineering team is actively working on the remaining issue and will provide another update as soon as we have more information.
- resolved May 26, 2026, 08:54 PM UTC
One way messaging is fully restored