Tekmetric had 21 outages in the last 2 years totaling 87h 53m of downtime — averaging 0.9 incidents per month.
There were 21 Tekmetric outages since June 26, 2024 totaling 87h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of increased errors impacting OEC RepairLink-related workflows in Tekmetric. This appears to be related to a service disruption with OEC RepairLink. Our team is monitoring the issue and will provide updates as more information becomes available.
The OEC RepairLink disruption has been solved.
We have identified an issue with ProDemand. They are having issues on their authentication service. We are working with them and will update when this is resolved.
Errors are going down and behavior is going back to normal.
We are noticing some slowness in the production environment. We are aware and looking into it.
We have deployed a fix and are monitoring.
The application is running business as usual.
Our team is aware of a degraded performance of one way texting and we are currently investigating the issue.
The engineering team has identified the issue and currently working on implementing a fix.
A fix for the current issue has been implemented and we are currently monitoring the performance of the application
One way messaging has been partially restored. MFA and booking tool SMS codes are now sending successfully. We are continuing to work on restoring some one-way SMS workflows, including sending inspections, estimates, and invoices by text. Two-way texting through Tekmessage is not impacted. Our engineering team is actively working on the remaining issue and will provide another update as soon as we have more information.
One way messaging is fully restored
PartsTech is currently experiencing an outage that is causing intermittent issues with the integration in Tekmetric. Some users may see delays or failures when attempting to access PartsTech functionality. We are actively monitoring the situation and coordinating with PartsTech, and will provide updates as more information becomes available.
PartsTech has rolled back their change and we are seeing errors recovering. We are monitoring to ensure functionality is fully operational.
Following PartsTech's rollback, functionality seems to be fully operation.
We are seeing some performance issues in the production environment and investigating. We will post an update when we have identified the issue.
This incident has been resolved.
PartsTech is currently experiencing issues with AAP and Carquest
This incident has been resolved.
We are currently investigating an outage
This incident has been resolved
PartsTech is currently experiencing an outage that is causing intermittent issues with the integration in Tekmetric. Some users may see delays or failures when attempting to access PartsTech functionality. We are actively monitoring the situation and coordinating with PartsTech, and will provide updates as more information becomes available.
PartsTech has resolved the issue on their side and our integration is back to normal.
We are aware our Motor integration is experiencing a service disruption (https://site-status.motor.com/)
This incident has been resolved.
The issue causing increased latency has been resolved. All systems are operating normally, and performance has returned to expected levels. We will continue to monitor closely to ensure ongoing stability. Thank you for your patience.
We are currently investigating increased latency affecting parts of the Marketing Suite. Some users may experience slow load times when accessing marketing features.
This incident has been resolved.
A recent AWS incident is causing delays with webhook delivery and one-way texting. We’re monitoring the issue and will share updates as services recover.
Webhook delivery and one-way texting are now operating normally. We’ll continue monitoring to ensure all systems remain stable and fully functional.
Ongoing AWS issues are causing performance degradation in Tekmetric.
Due to the ongoing AWS incident, reporting in Tekmetric is currently delayed. All records are being properly registered, but data will not be displayed in real time. The ongoing AWS incident is also impacting our support and training software providers. As a result, customers may experience intermittent issues when trying to reach our Support Team or training materials.
This incident has been resolved.
We’re investigating an issue causing webhooks to fail or be delayed. Impacted customers may see missed or late webhook deliveries to integrators
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We're currently investigating an issue with smart canned jobs and labor guide not loading
This incident has been resolved.
We are currently investigating an issue where repair orders are delayed in appearing in reporting after the repair order is posted.
We have identified the issue causing delays in repairs appearing in reporting after the repair order is posted. Our team is actively working on deploying a fix.
We have implemented a fix for the issue causing delays in repairs appearing in reporting. The system is currently processing the backlog of delayed records, and we expect all reporting data to be fully up to date by 12:00am EDT this evening.
Processing of delayed reporting records is ongoing. Based on the current processing rate, we expect all reporting data to be fully updated by the end of the day.
This incident has been resolved.
We're currently experiencing some slowness in reporting data being reflected. Our systems are currently catching up and the issue will self-resolve within a couple of minutes.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Prodemand is currently experiencing issues which is impacting the Tekmetric integration.
This incident has been resolved.
We are currently investigating reports of issues searching labor guide.
Searching issue has been identified and should be fixed shortly
The incident has been resolved
We are currently investigating an issue with printing PDFs
This incident has been resolved.
Our team performed a routine database upgrade which led to connectivity issues and significant service disruptions. After extensive troubleshooting and support from AWS, the root cause was identified as a bug in AWS's latest version of their database engine. The issue was resolved by 9:29 AM EDT.