Tebra incident

Users may experience issues with logging into Web App/Platform

Major Resolved View vendor source →

Tebra experienced a major incident on October 7, 2024 affecting Platform, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 01:49 PM UTC
Resolved
Oct 07, 2024, 06:01 PM UTC
Duration
4h 12m
Detected by Pingoru
Oct 07, 2024, 01:49 PM UTC

Affected components

Platform

Update timeline

  1. investigating Oct 07, 2024, 01:49 PM UTC

    We are investigating an issue where users are not able to log into Web App/Platform. Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. identified Oct 07, 2024, 02:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2024, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 07, 2024, 03:50 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 07, 2024, 06:01 PM UTC

    This incident has been resolved.