Tebra incident

Reprocessing of ERAs from 10/14 to 10/15

Notice Resolved View vendor source →

Tebra experienced a notice incident on October 18, 2024 affecting Billing (PM), lasting 4d. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 01:45 PM UTC
Resolved
Oct 22, 2024, 02:02 PM UTC
Duration
4d
Detected by Pingoru
Oct 18, 2024, 01:45 PM UTC

Affected components

Billing (PM)

Update timeline

  1. investigating Oct 18, 2024, 01:45 PM UTC

    Reprocessing of ERAs from 10/14 to 10/15 Tebra has been informed by TriZetto that they will be reprocessing ERAs for dates 10/14 through 10/15. This may result in seeing duplicate ERAs during this time. To prevent posting duplicates, kindly mark the reprocessed ERAs as reviewed. Tebra's Accounting Team has a detailed list of all reprocessed ERAs in case these transactions impact certain subscription levels. We apologize for any inconvenience this may cause and thank you for your understanding.

  2. resolved Oct 22, 2024, 02:02 PM UTC

    This incident has been resolved.