Tebra incident

Tebra's Telehealth vendor is currently experiencing a service interruption

Minor Resolved View vendor source →

Tebra experienced a minor incident on October 24, 2024 affecting Telehealth, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 02:52 PM UTC
Resolved
Oct 24, 2024, 04:13 PM UTC
Duration
1h 20m
Detected by Pingoru
Oct 24, 2024, 02:52 PM UTC

Affected components

Telehealth

Update timeline

  1. investigating Oct 24, 2024, 02:52 PM UTC

    Tebra's Telehealth vendor is currently experiencing a service interruption which is impacting Providers and patients from establishing a Telehealth session. A page is displayed stating a link is invalid. We're working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. monitoring Oct 24, 2024, 03:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 24, 2024, 04:13 PM UTC

    This incident has been resolved.