Tebra incident

Experiencing Technical issues when trying to log in to Web app

Minor Resolved View vendor source →

Tebra experienced a minor incident on March 5, 2025 affecting Platform and Clinical (EHR), lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 07:21 PM UTC
Resolved
Mar 05, 2025, 10:36 PM UTC
Duration
3h 15m
Detected by Pingoru
Mar 05, 2025, 07:21 PM UTC

Affected components

PlatformClinical (EHR)

Update timeline

  1. investigating Mar 05, 2025, 07:21 PM UTC

    We are investigating an issue where users are not able to log into the Web app. Receiving error "A server error has occurred. Try again later." Our engineering team is actively working on providing solution as soon a possible. We apologize for any impact this causes to your business and will keep you updated on our progress. Thank you for your understanding.

  2. identified Mar 05, 2025, 07:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 05, 2025, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 05, 2025, 10:36 PM UTC

    This incident has been resolved.