TeamViewer Outage History
TeamViewer partial outage · 1 active incident View live status →Pingoru has recorded 54 incidents for TeamViewer: 33 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 5 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 4 | 80 of 720 (11%) |
| July 2026 | 1 | 120 of 744 (16%) |
| August 2026 | 2 | 8 of 744 (1%) |
| September 2026 | 2 | 15 of 720 (2%) |
| October 2026 | 6 | 27 of 514 (5%) |
Incidents, newest first
Major October 21, 2026 WebAPI incident 26m API
Started Oct 21, 2026, 02:17 PM UTC· resolved Oct 21, 2026, 02:43 PM UTC
- investigating Oct 21, 2026, 02:17 PM UTC
We´re currently seeing issues with our WebAPI services being unreliable, we´re working on a fix
- identified Oct 21, 2026, 02:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 21, 2026, 02:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2026, 02:43 PM UTC
This incident has been resolved.
Major October 20, 2026 DEX Platform Intelligence, Insights not generated for 11 days 12m DEX Platform – East US 1
Started Oct 20, 2026, 05:21 PM UTC· resolved Oct 20, 2026, 05:34 PM UTC
- investigating Oct 20, 2026, 05:21 PM UTC
We are investigating reports that Insights within intelligence have not been generated for 11 days. We have implemented a change. We are continuing to monitor the situation.
- investigating Oct 20, 2026, 05:24 PM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2026, 05:34 PM UTC
Following the update made on the platform we can confirm that Insights are now appearing,
Major October 11, 2026 Remote & Tensor : WebAPI unavailable 4h 50m
Started Oct 11, 2026, 05:00 AM UTC· resolved Oct 11, 2026, 09:50 AM UTC
- resolved Oct 16, 2026, 06:43 AM UTC
On 11 October, we experienced an issue affecting WebAPI services from 07:00 to 11:50 CEST.
Minor October 5, 2026 DEX Platform West Europe (WEU1) 3h 6m DEX Platform – West Europe 1
Started Oct 05, 2026, 02:18 PM UTC· resolved Oct 05, 2026, 05:24 PM UTC
- investigating Oct 05, 2026, 02:18 PM UTC
We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available
- resolved Oct 05, 2026, 05:24 PM UTC
This issue is now resolved. To resolve the issue West Europe region has been upgraded to 26.10
Minor October 5, 2026 Degraded performance on US services 2h 24m TeamViewer Services
Started Oct 05, 2026, 09:27 AM UTC· resolved Oct 05, 2026, 11:51 AM UTC
- investigating Oct 05, 2026, 09:27 AM UTC
We are currently investigating an issue that affects a subset of our US-based services. Users are currently experiencing issues accessing web.us.teamviewer.com.
- monitoring Oct 05, 2026, 10:47 AM UTC
We fixed the issue which caused the degraded performance and we are monitoring the results. We will update our status page with new information as soon as possible.
- resolved Oct 05, 2026, 11:51 AM UTC
We fixed the issue and all our systems are back online and functional.
Minor September 23, 2026 Remote & Tensor : Degraded Performance 14h 39m TeamViewer Services
Started Sep 23, 2026, 09:52 PM UTC· resolved Sep 24, 2026, 12:31 PM UTC
- identified Sep 23, 2026, 09:52 PM UTC
We have identified an issue that may cause delays in the delivery of some outbound emails. Our engineers are working on a resolution and we will provide updates as they become available.
- monitoring Sep 24, 2026, 08:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2026, 12:31 PM UTC
This incident has been resolved.
Major September 1, 2026 WestUS2 - Intermittent Login Issues –
Started Sep 01, 2026, 02:30 PM UTC· resolved Sep 01, 2026, 02:30 PM UTC
- resolved Sep 14, 2026, 09:33 PM UTC
We experienced intermittent login issues affecting customers access to the DEX Platform. Impacted users reported the following symptoms: Unable to successfully complete login to the DEX Platform. Receiving the error message: "Application cannot be served because the license has expired" after logging in. Our Site Reliability Engineering (SRE) and Cloud teams investigated the issue and implemented a resolution. Service has been fully restored, and affected users are now able to access the platform normally.
Critical August 27, 2026 Major outage of TeamViewer services 3m TeamViewer Services
Started Aug 27, 2026, 09:37 AM UTC· resolved Aug 27, 2026, 09:40 AM UTC
- identified Aug 27, 2026, 09:37 AM UTC
A subset of our users are currently experiencing latency or errors when accessing our services. Our engineers identified a preliminary root cause and are trying to mitigate the issue. We will publish the next status update at the latest in 60 minutes.
- resolved Aug 27, 2026, 09:40 AM UTC
The issue has been resolved. Our engineers are still monitoring our systems to assure the situation is completely mitigated.
Minor August 17, 2026 Partial DNS Outage 7h 39m TeamViewer Services
Started Aug 17, 2026, 02:52 PM UTC· resolved Aug 17, 2026, 10:31 PM UTC
- investigating Aug 17, 2026, 02:52 PM UTC
We are currently investigating an issue with Login issues and/or connection establishments. A service restart could resolve the issue.
- investigating Aug 17, 2026, 04:10 PM UTC
A potential cause has been identified and we're monitoring the situation
- investigating Aug 17, 2026, 04:17 PM UTC
We are continuing to investigate this issue.
- resolved Aug 17, 2026, 10:31 PM UTC
All our systems are back online and functional.
Major July 17, 2026 DEX PLATFORM. Inventory Software pages not loading 3d 6h DEX Platform – UK South 1, DEX Platform – North Europe 1, DEX Platform – West Europe 1, DEX Platform – East US 1 and 2 more
Started Jul 17, 2026, 01:12 PM UTC· resolved Jul 20, 2026, 08:02 PM UTC
- investigating Jul 17, 2026, 01:12 PM UTC
We are currently experiencing an intermittent issue affecting the Normalized, Unmatched, and Software inventory pages within Inventory Insights. When loading these pages, a "No Data" message may be displayed. Our engineering team is actively working on a fix. We will provide a further update at 16:00 UTC.
- identified Jul 17, 2026, 02:05 PM UTC
We have identified the issue and a fix is currently being implemented. Please note there may be temporary disruptions to service and to 1E client connectivity during the fix window.
- monitoring Jul 18, 2026, 09:31 AM UTC
A fix has been deployed and validation confirms that data is now visible across all screens. We are continuing to monitor the platform over the weekend to ensure the issue remains resolve
- monitoring Jul 20, 2026, 02:47 PM UTC
We are continuing to investigate an issue affecting Software Inventory views, including Normalised Software and Source Inventory. Our engineering teams have implemented several changes aimed at improving database performance and have observed improvements in a number of affected environments. While service recovery has been seen for some customers, we are continuing to monitor the platform and validate the effectiveness of the mitigations. Some users may still experience intermittent issues or slower-than-expected performance while backend processing completes. We will provide a further update as soon as additional information becomes available. Engineers are working on this with the highest priority to ensure that platform stability returns to normal.
- identified Jul 20, 2026, 06:16 PM UTC
We are currently implementing a fix to address an ongoing service issue. During this work, customers may experience intermittent disruption to client connectivity and associated platform services. Our engineering teams are actively monitoring the implementation and working to minimise impact. We will provide a further update once the changes have been completed and service stability has been confirmed. Thank you for your patience and understanding.
- resolved Jul 20, 2026, 08:02 PM UTC
The fix has been successfully implemented and service has now been restored. Following monitoring and validation, client connectivity and associated platform services are operating normally. We will continue to monitor the environment closely to ensure ongoing stability, but no further customer impact is expected at this time. Thank you for your patience while we worked to resolve this issue
Critical June 27, 2026 DEX Platform licensing service. Affected environments are unable to retrieve licensing information, 4d 23h DEX On Premises Platform Updates
Started Jun 27, 2026, 05:46 PM UTC· resolved Jul 02, 2026, 05:12 PM UTC
- investigating Jun 27, 2026, 05:46 PM UTC
We are investigating an issue affecting the DEX Platform licensing service. Affected environments are unable to retrieve licensing information, which prevents instructions from being executed on the platform and/or preventing access. Impact Single Tenancy and On-Premises environments are affected Users see the error: "Licence Error The system in unable to retrieve it's license information" when trying to log in Infrastructure logs show: VerifyActivationSignature: failed(3) If users are already in the platform Instruction execution is unavailable will be presented with Error Cannot retrieve licensing information. Please see log for details. Client connectivity is not affected Current Status Our engineering and support teams are actively investigating the root cause. An out-of-hours escalation has been triggered and the cloud engineering team has been engaged. We are working towards a resolution and will provide updates every two hours. Next Update We will provide the next update by 20:00 UTC on 27 June 2026.
- identified Jun 27, 2026, 07:10 PM UTC
We have identified the issue and teams are working towards a fix.
- identified Jun 27, 2026, 09:37 PM UTC
We have identified the root cause. The License.dll file that is used to communicate with the Licensing services has an embedded certificate, this certificate expired preventing the Coordinator service from starting. Our teams are working on the Hotfix We have resolved the issue with Single tenant SaaS Environments and have a manual fix to resolve On Prem customers prior to the hotfix being released. https://support.1e.com/portal/6/CUSTSUP/article/2668298242/Users%20are%20unable%20to%20login%20the%20Platform%20UI%20and%20the%20coordinator%20server%20will%20not%20start. Further updates will be provided 28/6/26 @10am
- identified Jun 28, 2026, 09:55 AM UTC
Our teams are busy creating suitable hotfixes for the DEX Platform. More information will be available shortly covering the various versions via the banner on the Support Portal. The manual fix is still available as the previous update The next update will be before 14:00 UTC
- monitoring Jun 28, 2026, 12:49 PM UTC
Our teams have created a hotfix and provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running. We will continue to monitor the situation and provide an update by 13:00 UTC on Monday 29th June
- monitoring Jun 29, 2026, 02:36 PM UTC
Our teams are continuing work on hotfixes for the various supported versions. We have provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running. We will continue to monitor the situation and provide an update by 14:00 UTC on Tuesday 30th June
- resolved Jul 02, 2026, 05:12 PM UTC
This issue has now been resolved. Further details can be found here https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running.
Minor June 22, 2026 Login issues 23m TeamViewer Services, Management Console
Started Jun 22, 2026, 01:37 PM UTC· resolved Jun 22, 2026, 02:00 PM UTC
- investigating Jun 22, 2026, 01:37 PM UTC
We are currently investigating this issue.
- monitoring Jun 22, 2026, 01:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 22, 2026, 01:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 22, 2026, 02:00 PM UTC
This incident has been resolved.
Critical June 10, 2026 Community outage 58m TeamViewer Community
Started Jun 10, 2026, 07:32 AM UTC· resolved Jun 10, 2026, 08:31 AM UTC
- investigating Jun 10, 2026, 07:32 AM UTC
We're currently experiencing issues with the TeamViewer Community platform, which is temporarily unavailable.
- monitoring Jun 10, 2026, 08:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 08:31 AM UTC
This incident has been resolved.
Minor June 10, 2026 Degraded Performance - Custom modules 1h 11m Website
Started Jun 10, 2026, 06:41 AM UTC· resolved Jun 10, 2026, 07:52 AM UTC
- investigating Jun 10, 2026, 06:41 AM UTC
A subset of our users are currently experiencing issues with downloading custom modules. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
- resolved Jun 10, 2026, 07:52 AM UTC
This incident has been resolved.
Minor April 28, 2026 Degraded Performance - Managed devices 1h 32m TeamViewer Services, Management Console
Started Apr 28, 2026, 05:46 AM UTC· resolved Apr 28, 2026, 07:18 AM UTC
- identified Apr 28, 2026, 05:46 AM UTC
A subset of our users are currently experiencing technical issues with managed devices visibility. Our engineers are working on the issue. We will update our status page with new information as soon as possible.
- monitoring Apr 28, 2026, 06:25 AM UTC
We fixed the issue which caused the degraded performance and can see that it has stabilized. We are continuing to monitor the situation. We will update our status page with new information as soon as possible.
- resolved Apr 28, 2026, 07:18 AM UTC
This incident has been resolved.
Critical April 23, 2026 DEX Connectivity issue - UK South 1 1h 29m DEX Platform – UK South 1
Started Apr 23, 2026, 06:20 AM UTC· resolved Apr 23, 2026, 07:50 AM UTC
- investigating Apr 23, 2026, 06:20 AM UTC
A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
- monitoring Apr 23, 2026, 07:14 AM UTC
We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.
- monitoring Apr 23, 2026, 07:34 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 23, 2026, 07:50 AM UTC
The issue with the Switches and DEX client connections for UK South 1 has been resolved.
Major April 17, 2026 Managed devices 1h 3m TeamViewer Services, Management Console
Started Apr 17, 2026, 08:53 AM UTC· resolved Apr 17, 2026, 09:56 AM UTC
- investigating Apr 17, 2026, 08:53 AM UTC
We are currently investigating an issue that causes managed devices to be missing from the device list.
- monitoring Apr 17, 2026, 09:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 09:56 AM UTC
This incident has been resolved.
Minor March 25, 2026 Issue with TeamViewer license validation 43m TeamViewer Services, Management Console
Started Mar 25, 2026, 11:50 AM UTC· resolved Mar 25, 2026, 12:33 PM UTC
- investigating Mar 25, 2026, 11:50 AM UTC
A subset of our users are currently experiencing a pop-up with license validation. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
- monitoring Mar 25, 2026, 12:00 PM UTC
We fixed the issue with the license validation and we are monitoring the results. Affected users should restart the TeamViewer Service and try again. We will update our status page with new information as soon as possible.
- resolved Mar 25, 2026, 12:33 PM UTC
We fixed the overall issue and all our systems are now functional. Latest after a TeamViewer service restart, the pop-up message should disappear.
Critical March 10, 2026 High load on TeamViewer Services 40m TeamViewer Services
Started Mar 10, 2026, 09:09 AM UTC· resolved Mar 10, 2026, 09:50 AM UTC
- investigating Mar 10, 2026, 09:09 AM UTC
We are currently investigating the issue.
- monitoring Mar 10, 2026, 09:35 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 10, 2026, 09:36 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 10, 2026, 09:50 AM UTC
This incident has been resolved.
Minor March 3, 2026 DEX Client Connectivity issues with West Europe 1 3h 12m DEX Platform – West Europe 1
Started Mar 03, 2026, 04:01 PM UTC· resolved Mar 03, 2026, 07:14 PM UTC
- investigating Mar 03, 2026, 04:01 PM UTC
We are investigating an issue which is causing client disconnections from the West Europe 1 switch infrastructure. Clients will reconnect automatically. We will keep you updated with the status of this issue.
- monitoring Mar 03, 2026, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2026, 07:14 PM UTC
This incident has now been resolved. No further connectivity issues have been observed.
Minor February 13, 2026 TeamViewer services - degraded performance 1h 35m TeamViewer Services, Management Console, API
Started Feb 13, 2026, 11:37 AM UTC· resolved Feb 13, 2026, 01:13 PM UTC
- investigating Feb 13, 2026, 11:37 AM UTC
We are currently investigating an issue affecting a subset of our users, resulting in slowness of TeamViewer services.
- monitoring Feb 13, 2026, 01:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 01:13 PM UTC
This incident has been resolved.
Minor January 27, 2026 Potential delay when sending product e-mails 32m TeamViewer Services
Started Jan 27, 2026, 10:12 AM UTC· resolved Jan 27, 2026, 10:45 AM UTC
- investigating Jan 27, 2026, 10:12 AM UTC
A subset of our users can experience a delay in product e-mail delivery.
- monitoring Jan 27, 2026, 10:30 AM UTC
We fixed the issue which caused the degraded performance and we are monitoring the results.
- resolved Jan 27, 2026, 10:45 AM UTC
We fixed the degraded performance and all our systems are back online and functional.
Major December 10, 2025 Device groups are not loading 2h 44m TeamViewer Services
Started Dec 10, 2025, 08:59 AM UTC· resolved Dec 10, 2025, 11:44 AM UTC
- investigating Dec 10, 2025, 08:59 AM UTC
We are currently investigating an issue with Device groups not loading.
- monitoring Dec 10, 2025, 10:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 11:44 AM UTC
We fixed the issue and all our systems are back and functional.
Critical December 5, 2025 TeamViewer Ticketsystem and Community not reachable 40m Website, TeamViewer Community, Customer Portal, TeamViewer Ticketsystem
Started Dec 05, 2025, 08:55 AM UTC· resolved Dec 05, 2025, 09:35 AM UTC
- investigating Dec 05, 2025, 08:55 AM UTC
We are currently investigating this issue.
- investigating Dec 05, 2025, 09:03 AM UTC
We are continuing to investigate this issue.
- investigating Dec 05, 2025, 09:09 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 05, 2025, 09:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 09:35 AM UTC
This incident has been resolved.
Major December 4, 2025 Device groups not loading 1h 2m TeamViewer Services
Started Dec 04, 2025, 10:16 AM UTC· resolved Dec 04, 2025, 11:18 AM UTC
- investigating Dec 04, 2025, 10:16 AM UTC
We are currently investigating an issue with devices not loading within the device groups.
- monitoring Dec 04, 2025, 10:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2025, 11:18 AM UTC
This incident has been resolved.