TeamViewer incident

DEX Client Connectivity issues with West Europe 1

Minor Resolved View vendor source →

TeamViewer experienced a minor incident on March 3, 2026 affecting DEX Platform – West Europe 1, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 04:01 PM UTC
Resolved
Mar 03, 2026, 07:14 PM UTC
Duration
3h 12m
Detected by Pingoru
Mar 03, 2026, 04:01 PM UTC

Affected components

DEX Platform – West Europe 1

Update timeline

  1. investigating Mar 03, 2026, 04:01 PM UTC

    We are investigating an issue which is causing client disconnections from the West Europe 1 switch infrastructure. Clients will reconnect automatically. We will keep you updated with the status of this issue.

  2. monitoring Mar 03, 2026, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 03, 2026, 07:14 PM UTC

    This incident has now been resolved. No further connectivity issues have been observed.