TeamViewer incident

DEX Platform Intelligence, Insights not generated for 11 days

Major Resolved View vendor source →

TeamViewer experienced a major incident on October 20, 2026 affecting DEX Platform – East US 1, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 05:21 PM UTC
Resolved
Oct 20, 2026, 05:34 PM UTC
Duration
12m
Detected by Pingoru
Oct 20, 2026, 05:21 PM UTC

Affected components

DEX Platform – East US 1

Update timeline

  1. investigating Oct 20, 2026, 05:21 PM UTC

    We are investigating reports that Insights within intelligence have not been generated for 11 days. We have implemented a change. We are continuing to monitor the situation.

  2. investigating Oct 20, 2026, 05:24 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 20, 2026, 05:34 PM UTC

    Following the update made on the platform we can confirm that Insights are now appearing,