Remote & Tensor : WebAPI unavailable
Timeline · 1 update
- resolved Oct 16, 2026, 06:43 AM UTC
On 11 October, we experienced an issue affecting WebAPI services from 07:00 to 11:50 CEST.
TeamViewer Outage History
TeamViewer is up right nowTeamViewer had 43 outages in the last 2 years totaling 341h 43m of downtime — averaging 1.8 incidents per month.
There were 43 TeamViewer outages since October 17, 2024 totaling 341h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
DEX Platform West Europe (WEU1)
Affected: DEX Platform – West Europe 1
Timeline · 2 updates
- investigating Oct 05, 2026, 02:18 PM UTC
We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available
- resolved Oct 05, 2026, 05:24 PM UTC
This issue is now resolved. To resolve the issue West Europe region has been upgraded to 26.10
Degraded performance on US services
Affected: TeamViewer Services
Timeline · 3 updates
- investigating Oct 05, 2026, 09:27 AM UTC
We are currently investigating an issue that affects a subset of our US-based services. Users are currently experiencing issues accessing web.us.teamviewer.com.
- monitoring Oct 05, 2026, 10:47 AM UTC
We fixed the issue which caused the degraded performance and we are monitoring the results. We will update our status page with new information as soon as possible.
- resolved Oct 05, 2026, 11:51 AM UTC
We fixed the issue and all our systems are back online and functional.
Remote & Tensor : Degraded Performance
Affected: TeamViewer Services
Timeline · 3 updates
- identified Sep 23, 2026, 09:52 PM UTC
We have identified an issue that may cause delays in the delivery of some outbound emails. Our engineers are working on a resolution and we will provide updates as they become available.
- monitoring Sep 24, 2026, 08:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2026, 12:31 PM UTC
This incident has been resolved.
WestUS2 - Intermittent Login Issues
Timeline · 1 update
- resolved Sep 14, 2026, 09:33 PM UTC
We experienced intermittent login issues affecting customers access to the DEX Platform. Impacted users reported the following symptoms: Unable to successfully complete login to the DEX Platform. Receiving the error message: "Application cannot be served because the license has expired" after logging in. Our Site Reliability Engineering (SRE) and Cloud teams investigated the issue and implemented a resolution. Service has been fully restored, and affected users are now able to access the platform normally.
Major outage of TeamViewer services
Affected: TeamViewer Services
Timeline · 2 updates
- identified Aug 27, 2026, 09:37 AM UTC
A subset of our users are currently experiencing latency or errors when accessing our services. Our engineers identified a preliminary root cause and are trying to mitigate the issue. We will publish the next status update at the latest in 60 minutes.
- resolved Aug 27, 2026, 09:40 AM UTC
The issue has been resolved. Our engineers are still monitoring our systems to assure the situation is completely mitigated.
Partial DNS Outage
Affected: TeamViewer Services
Timeline · 4 updates
- investigating Aug 17, 2026, 02:52 PM UTC
We are currently investigating an issue with Login issues and/or connection establishments. A service restart could resolve the issue.
- investigating Aug 17, 2026, 04:10 PM UTC
A potential cause has been identified and we're monitoring the situation
- investigating Aug 17, 2026, 04:17 PM UTC
We are continuing to investigate this issue.
- resolved Aug 17, 2026, 10:31 PM UTC
All our systems are back online and functional.
DEX PLATFORM. Inventory Software pages not loading
Affected: DEX Platform – UK South 1DEX Platform – North Europe 1DEX Platform – West Europe 1DEX Platform – East US 1DEX Platform – West US 1DEX Platform – Canada Central 1
Timeline · 6 updates
- investigating Jul 17, 2026, 01:12 PM UTC
We are currently experiencing an intermittent issue affecting the Normalized, Unmatched, and Software inventory pages within Inventory Insights. When loading these pages, a "No Data" message may be displayed. Our engineering team is actively working on a fix. We will provide a further update at 16:00 UTC.
- identified Jul 17, 2026, 02:05 PM UTC
We have identified the issue and a fix is currently being implemented. Please note there may be temporary disruptions to service and to 1E client connectivity during the fix window.
- monitoring Jul 18, 2026, 09:31 AM UTC
A fix has been deployed and validation confirms that data is now visible across all screens. We are continuing to monitor the platform over the weekend to ensure the issue remains resolve
- monitoring Jul 20, 2026, 02:47 PM UTC
We are continuing to investigate an issue affecting Software Inventory views, including Normalised Software and Source Inventory. Our engineering teams have implemented several changes aimed at improving database performance and have observed improvements in a number of affected environments. While service recovery has been seen for some customers, we are continuing to monitor the platform and validate the effectiveness of the mitigations. Some users may still experience intermittent issues or slower-than-expected performance while backend processing completes. We will provide a further update as soon as additional information becomes available. Engineers are working on this with the highest priority to ensure that platform stability returns to normal.
- identified Jul 20, 2026, 06:16 PM UTC
We are currently implementing a fix to address an ongoing service issue. During this work, customers may experience intermittent disruption to client connectivity and associated platform services. Our engineering teams are actively monitoring the implementation and working to minimise impact. We will provide a further update once the changes have been completed and service stability has been confirmed. Thank you for your patience and understanding.
- resolved Jul 20, 2026, 08:02 PM UTC
The fix has been successfully implemented and service has now been restored. Following monitoring and validation, client connectivity and associated platform services are operating normally. We will continue to monitor the environment closely to ensure ongoing stability, but no further customer impact is expected at this time. Thank you for your patience while we worked to resolve this issue
DEX Platform licensing service. Affected environments are unable to retrieve licensing information,
Affected: DEX On Premises Platform Updates
Timeline · 7 updates
Login issues
Affected: TeamViewer ServicesManagement Console
Timeline · 4 updates
- investigating Jun 22, 2026, 01:37 PM UTC
We are currently investigating this issue.
- monitoring Jun 22, 2026, 01:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 22, 2026, 01:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 22, 2026, 02:00 PM UTC
This incident has been resolved.
Community outage
Affected: TeamViewer Community
Timeline · 3 updates
- investigating Jun 10, 2026, 07:32 AM UTC
We're currently experiencing issues with the TeamViewer Community platform, which is temporarily unavailable.
- monitoring Jun 10, 2026, 08:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 08:31 AM UTC
This incident has been resolved.
Degraded Performance - Custom modules
Affected: Website
Timeline · 2 updates
- investigating Jun 10, 2026, 06:41 AM UTC
A subset of our users are currently experiencing issues with downloading custom modules. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
- resolved Jun 10, 2026, 07:52 AM UTC
This incident has been resolved.
Degraded Performance - Managed devices
Affected: TeamViewer ServicesManagement Console
Timeline · 3 updates
- identified Apr 28, 2026, 05:46 AM UTC
A subset of our users are currently experiencing technical issues with managed devices visibility. Our engineers are working on the issue. We will update our status page with new information as soon as possible.
- monitoring Apr 28, 2026, 06:25 AM UTC
We fixed the issue which caused the degraded performance and can see that it has stabilized. We are continuing to monitor the situation. We will update our status page with new information as soon as possible.
- resolved Apr 28, 2026, 07:18 AM UTC
This incident has been resolved.
DEX Connectivity issue - UK South 1
Affected: DEX Platform – UK South 1
Timeline · 4 updates
- investigating Apr 23, 2026, 06:20 AM UTC
A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
- monitoring Apr 23, 2026, 07:14 AM UTC
We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.
- monitoring Apr 23, 2026, 07:34 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 23, 2026, 07:50 AM UTC
The issue with the Switches and DEX client connections for UK South 1 has been resolved.
Managed devices
Affected: TeamViewer ServicesManagement Console
Timeline · 3 updates
- investigating Apr 17, 2026, 08:53 AM UTC
We are currently investigating an issue that causes managed devices to be missing from the device list.
- monitoring Apr 17, 2026, 09:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 09:56 AM UTC
This incident has been resolved.
Issue with TeamViewer license validation
Affected: TeamViewer ServicesManagement Console
Timeline · 3 updates
- investigating Mar 25, 2026, 11:50 AM UTC
A subset of our users are currently experiencing a pop-up with license validation. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
- monitoring Mar 25, 2026, 12:00 PM UTC
We fixed the issue with the license validation and we are monitoring the results. Affected users should restart the TeamViewer Service and try again. We will update our status page with new information as soon as possible.
- resolved Mar 25, 2026, 12:33 PM UTC
We fixed the overall issue and all our systems are now functional. Latest after a TeamViewer service restart, the pop-up message should disappear.
High load on TeamViewer Services
Affected: TeamViewer Services
Timeline · 4 updates
- investigating Mar 10, 2026, 09:09 AM UTC
We are currently investigating the issue.
- monitoring Mar 10, 2026, 09:35 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 10, 2026, 09:36 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 10, 2026, 09:50 AM UTC
This incident has been resolved.
DEX Client Connectivity issues with West Europe 1
Affected: DEX Platform – West Europe 1
Timeline · 3 updates
- investigating Mar 03, 2026, 04:01 PM UTC
We are investigating an issue which is causing client disconnections from the West Europe 1 switch infrastructure. Clients will reconnect automatically. We will keep you updated with the status of this issue.
- monitoring Mar 03, 2026, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2026, 07:14 PM UTC
This incident has now been resolved. No further connectivity issues have been observed.
TeamViewer services - degraded performance
Affected: TeamViewer ServicesManagement ConsoleAPI
Timeline · 3 updates
- investigating Feb 13, 2026, 11:37 AM UTC
We are currently investigating an issue affecting a subset of our users, resulting in slowness of TeamViewer services.
- monitoring Feb 13, 2026, 01:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 01:13 PM UTC
This incident has been resolved.
Potential delay when sending product e-mails
Affected: TeamViewer Services
Timeline · 3 updates
- investigating Jan 27, 2026, 10:12 AM UTC
A subset of our users can experience a delay in product e-mail delivery.
- monitoring Jan 27, 2026, 10:30 AM UTC
We fixed the issue which caused the degraded performance and we are monitoring the results.
- resolved Jan 27, 2026, 10:45 AM UTC
We fixed the degraded performance and all our systems are back online and functional.
Device groups are not loading
Affected: TeamViewer Services
Timeline · 3 updates
- investigating Dec 10, 2025, 08:59 AM UTC
We are currently investigating an issue with Device groups not loading.
- monitoring Dec 10, 2025, 10:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 11:44 AM UTC
We fixed the issue and all our systems are back and functional.
TeamViewer Ticketsystem and Community not reachable
Affected: WebsiteTeamViewer CommunityCustomer PortalTeamViewer Ticketsystem
Timeline · 5 updates
- investigating Dec 05, 2025, 08:55 AM UTC
We are currently investigating this issue.
- investigating Dec 05, 2025, 09:03 AM UTC
We are continuing to investigate this issue.
- investigating Dec 05, 2025, 09:09 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 05, 2025, 09:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 09:35 AM UTC
This incident has been resolved.
Device groups not loading
Affected: TeamViewer Services
Timeline · 3 updates
- investigating Dec 04, 2025, 10:16 AM UTC
We are currently investigating an issue with devices not loading within the device groups.
- monitoring Dec 04, 2025, 10:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2025, 11:18 AM UTC
This incident has been resolved.
Management Console (MCO) not loading
Affected: Management Console
Timeline · 15 updates
TFA for connections - push notifications incident
Affected: TeamViewer Services
Timeline · 3 updates
- investigating Nov 17, 2025, 04:12 PM UTC
Push notifications for the TFA for connections may be not received. We will update our status page with new information as soon as possible.
- monitoring Nov 17, 2025, 06:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 17, 2025, 06:16 PM UTC
This incident has been resolved.