TeamViewer incident

Management Console (MCO) not loading

Critical Resolved View vendor source →

TeamViewer experienced a critical incident on November 19, 2025 affecting Management Console, lasting 3d 23h. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 08:26 PM UTC
Resolved
Nov 23, 2025, 08:04 PM UTC
Duration
3d 23h
Detected by Pingoru
Nov 19, 2025, 08:26 PM UTC

Affected components

Management Console

Update timeline

  1. investigating Nov 19, 2025, 08:26 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 19, 2025, 09:01 PM UTC

    We see very high load at the affected service. As a workaround, please use WebUI (web.teamviewer.com)

  3. investigating Nov 20, 2025, 09:12 AM UTC

    We see very high load at the affected service. Both services, Management Console and Web.teamviewer.com are affected.

  4. investigating Nov 20, 2025, 10:02 AM UTC

    We see very high load at the affected service. As a workaround, please use WebUI (web.teamviewer.com)

  5. monitoring Nov 20, 2025, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. investigating Nov 20, 2025, 09:19 PM UTC

    Update - We see very high load at the affected service for login.teamviewer.com As a workaround, please use WebUI (web.teamviewer.com)

  7. investigating Nov 20, 2025, 09:21 PM UTC

    We are continuing to investigate this issue.

  8. monitoring Nov 20, 2025, 11:37 PM UTC

    Our team have implemented new mitigation measures, and the Management Console is gradually coming back online. Please note that full access for all customers may take some time.

  9. investigating Nov 21, 2025, 08:36 AM UTC

    We are currently investigating issues for MCO and WebUI (web.teamviewer.com).

  10. investigating Nov 21, 2025, 10:46 AM UTC

    We are currently investigating issues with our WebUI (web.teamviewer.com) and our TeamViewer Remote Client. As a temporary workaround, please use our Management Console (login.teamviewer.com) or the Classic TeamViewer Client.

  11. monitoring Nov 21, 2025, 11:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  12. investigating Nov 21, 2025, 12:32 PM UTC

    We are currently investigating issues for MCO and WebUI (web.teamviewer.com).

  13. monitoring Nov 21, 2025, 03:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  14. monitoring Nov 21, 2025, 03:43 PM UTC

    Service Disruption in the Management Console Due to High Server Load https://www.teamviewer.com/en/insights/service-disruption-console-high-load-20251121/

  15. resolved Nov 23, 2025, 08:04 PM UTC

    This incident has been resolved.