TeamSupport Outage History

TeamSupport is up right now

TeamSupport had 4 outages in the last 2 years totaling 13h 59m of downtime — averaging 0.2 incidents per month.

There were 4 TeamSupport outages since June 12, 2025 totaling 13h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.teamsupport.com

Critical October 1, 2026

Messaging & Live Chat platform Outage

Detected by Pingoru
Oct 01, 2026, 01:54 PM UTC
Resolved
Oct 01, 2026, 04:41 PM UTC
Duration
2h 47m
Affected: North AmericaEuropean Union
Timeline · 5 updates
  1. identified Oct 01, 2026, 01:54 PM UTC

    We are currently experiencing a platform outage affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages. Our engineering team is actively investigating and working to restore full service.

  2. identified Oct 01, 2026, 01:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 01, 2026, 02:51 PM UTC

    This remains an availability issue affecting access to the Messaging & Live Chat platform. Our engineering team is continuing to work urgently to restore service, and customer data remains safe and secure.

  4. monitoring Oct 01, 2026, 03:21 PM UTC

    We’re seeing improvement in access to the Messaging & Live Chat platform, and chat is available again for many users. Our team is continuing to monitor the platform closely and is not considering the issue fully resolved at this time. Customer data remains safe and secure.

  5. resolved Oct 01, 2026, 04:41 PM UTC

    Messaging & Live Chat services have been fully restored and are operating normally. Today’s disruption was caused by a Distributed Denial of Service (DDoS) attack that impacted platform availability. Customer data remained safe and secure throughout the incident, and there was no unauthorized access to customer systems or information. Additional protections have been implemented, and our team will continue monitoring closely to ensure stability. If you have any questions or continue to experience any issues, please don’t hesitate to reach out to our support team at support.teamsupport.com

Read the full incident report →

Minor March 30, 2026

Performance slowness Identified!

Detected by Pingoru
Mar 30, 2026, 04:47 PM UTC
Resolved
Mar 30, 2026, 10:36 PM UTC
Duration
5h 48m
Affected: North America 1North America 1North America 2North America 2North America 3North America 3North America 4North America 4
Timeline · 3 updates
  1. investigating Mar 30, 2026, 04:47 PM UTC

    We’re currently investigating an issue impacting multiple areas of the TeamSupport application, including attachments, API performance, automations, and overall system latency. Our team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll continue to share updates as more information becomes available.

  2. investigating Mar 30, 2026, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 30, 2026, 10:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

One of our Service Providers experienced an outage starting at 2:30 AM CST. The outage appears to be resolving itself

Detected by Pingoru
Oct 20, 2025, 09:52 AM UTC
Resolved
Oct 20, 2025, 09:55 AM UTC
Duration
3m
Affected: North America 1North America 1North America 1North America 2North America 2North America 2North America 3North America 3North America 3North America 4North America 4North America 4
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:52 AM UTC

    our service providers OUTAGE appears to be resolving itself. AI functionality Ticket creation Attachment uploads were affected.

  2. resolved Oct 20, 2025, 09:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2025

Messaging and Live Chat Outage

Detected by Pingoru
Jun 12, 2025, 06:27 PM UTC
Resolved
Jun 12, 2025, 11:47 PM UTC
Duration
5h 20m
Affected: North AmericaEuropean Union
Timeline · 8 updates
  1. identified Jun 12, 2025, 06:27 PM UTC

    We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.

  2. identified Jun 12, 2025, 07:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 12, 2025, 07:22 PM UTC

    Messaging and Live Chat remain impacted due to a broader Google Cloud outage. Google has confirmed partial recovery in some regions, but there is no ETA for full resolution. We are actively monitoring and will share updates as they become available.

  4. monitoring Jun 12, 2025, 07:51 PM UTC

    Google has identified the root cause and applied mitigations. Most services are recovering, though some users may still see intermittent impact depending on the Google Cloud products in use. We’re monitoring closely and will share further updates as available.

  5. monitoring Jun 12, 2025, 08:31 PM UTC

    Google has applied mitigations and most services are recovering. Some customers may still experience intermittent issues as full recovery is still in progress. We’re continuing to monitor and will share updates as available.

  6. monitoring Jun 12, 2025, 08:31 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Jun 12, 2025, 09:30 PM UTC

    Google Cloud has confirmed improvements across regions, and full resolution is expected soon. We’ll share updates as we learn more.

  8. resolved Jun 12, 2025, 11:47 PM UTC

    All Messaging and Live Chat services impacted by the recent Google Cloud outage have been fully restored and are now operating normally

Read the full incident report →