TeamSnap incident

Team Store Outage

Resolved after 5 hours 9 minutes, on October 26, 2020.

resolved Oct 26, 2020, 10:03 PM UTC

We have found and resolved the server error affecting the Team Store access. All systems are operational again.

Started
Oct 26, 2020, 04:54 PM UTC
Resolved
Oct 26, 2020, 10:03 PM UTC
Duration
5h 9m
Detected by Pingoru
Oct 26, 2020, 04:54 PM UTC

Update timeline

  1. identified Oct 26, 2020, 04:54 PM UTC

    We have identified an issue with the server powering our Team Store. At this time all Team Stores are unavailable. We are working to resolve this and will continue to post updates.

  2. identified Oct 26, 2020, 05:32 PM UTC

    We are continuing to work to restore Team Store access, we'll continue to post updates here.

  3. identified Oct 26, 2020, 06:09 PM UTC

    Still working to restore access, will continue to update as we know more.

  4. identified Oct 26, 2020, 06:41 PM UTC

    We are still working to restore access to Team Store, we're getting closer and will continue to update.

  5. identified Oct 26, 2020, 08:22 PM UTC

    We are still working to restore access to the Team Stores.

  6. resolved Oct 26, 2020, 10:03 PM UTC

    We have found and resolved the server error affecting the Team Store access. All systems are operational again.

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