Resolved after 2 hours 6 minutes, on May 24, 2017.
The original third-party vendor has resolved the issue. We have confirmed all queues are current and have switched back to our primary vendor for email delivery.
Update timeline
- investigating May 24, 2017, 06:36 PM UTC
We are currently investigating the issue
- investigating May 24, 2017, 07:07 PM UTC
Our third-party vendor for email delivery has reported technical issues they are working to resolve. All communications will be sent once this has been resolved.
- investigating May 24, 2017, 07:28 PM UTC
We have failed over to our backup email delivery partner and emails are flowing again. It will take some time for the backlog to process.
- monitoring May 24, 2017, 08:13 PM UTC
All new communications are processing normally through our backup email delivery partner. There are a few backlogged emails which were received before we switched over to the backup, and are still pending delivery.
- resolved May 24, 2017, 08:43 PM UTC
The original third-party vendor has resolved the issue. We have confirmed all queues are current and have switched back to our primary vendor for email delivery.
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