TeamSideline Outage History

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TeamSideline had 12 outages in the last 2 years totaling 209h 25m of downtime, averaging 0.5 incidents per month.

There were 12 TeamSideline outages since May 18, 2025 totaling 209h 25m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.teamsideline.com

Major August 13, 2026

Service Disruption

Detected by Pingoru
Aug 13, 2026, 07:18 PM UTC
Resolved
Aug 14, 2026, 07:33 PM UTC
Duration
1d
Affected: SitesCommunicationsPayment GatewaysBackground ChecksAPIMobile Apps
Timeline · 2 updates
  1. investigating Aug 13, 2026, 07:18 PM UTC

    We are currently investigating an intermittent service disruption affecting our data center. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available.

  2. resolved Aug 14, 2026, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 2, 2026

Email Delays

Detected by Pingoru
Jul 02, 2026, 04:58 AM UTC
Resolved
Jul 02, 2026, 12:52 PM UTC
Duration
7h 54m
Affected: Communications
Timeline · 2 updates
  1. investigating Jul 02, 2026, 04:58 AM UTC

    You may experience brief delays in communications at this time.

  2. resolved Jul 02, 2026, 12:52 PM UTC

    Delayed communications are processing normally. We have continued monitoring the system, and service is stable.

Read the full incident report →

Notice April 15, 2026

Payment Plans

Detected by Pingoru
Apr 15, 2026, 06:26 PM UTC
Resolved
Apr 17, 2026, 10:38 PM UTC
Duration
2d 4h
Timeline · 2 updates
  1. monitoring Apr 15, 2026, 06:26 PM UTC

    We are aware of an issue that caused payment plans to not process correctly today. The payment plans will re-run tomorrow, so no action is needed.

  2. resolved Apr 17, 2026, 10:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 15, 2026

Intermittent Downtime

Detected by Pingoru
Apr 15, 2026, 12:37 PM UTC
Resolved
Apr 15, 2026, 12:38 PM UTC
Duration
15s
Affected: SitesCommunicationsPayment GatewaysBackground ChecksAPIMobile Apps
Timeline · 3 updates
  1. investigating Apr 15, 2026, 12:37 PM UTC

    We are currently investigating this issue.

  2. identified Apr 15, 2026, 12:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 15, 2026, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 14, 2026

Email Deliverability

Detected by Pingoru
Apr 14, 2026, 11:58 PM UTC
Resolved
Apr 14, 2026, 11:58 PM UTC
Duration
–
Affected: Communications
Timeline · 1 update
  1. resolved Apr 14, 2026, 11:58 PM UTC

    We experienced a temporary disruption that impacted outgoing emails. The issue has been resolved, and emails are now sending. Delayed messages are currently being processed and will be delivered in the order they were originally sent. Thank you for your patience while we complete processing.

Read the full incident report →

Major April 9, 2026

Intermittent Down Time

Detected by Pingoru
Apr 09, 2026, 06:29 PM UTC
Resolved
Apr 11, 2026, 10:00 PM UTC
Duration
2d 3h
Affected: SitesCommunicationsPayment GatewaysBackground ChecksAPIMobile Apps
Timeline · 4 updates
  1. investigating Apr 09, 2026, 06:29 PM UTC

    We are currently investigating this issue.

  2. identified Apr 09, 2026, 06:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2026, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 11, 2026, 10:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 6, 2026

Temporary Downtime

Detected by Pingoru
Apr 06, 2026, 01:36 PM UTC
Resolved
Apr 06, 2026, 05:04 PM UTC
Duration
3h 27m
Affected: SitesCommunicationsPayment GatewaysBackground ChecksAPIMobile Apps
Timeline · 3 updates
  1. investigating Apr 06, 2026, 01:36 PM UTC

    Our site is currently experiencing slow response times or temporary downtime. We’re actively working to resolve the issue and appreciate your patience. Please try again shortly.

  2. monitoring Apr 06, 2026, 01:53 PM UTC

    The issue has been resolved. Everything is back to normal, and our team is closely monitoring to ensure continued stability. Thank you for your patience.

  3. resolved Apr 06, 2026, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

March 5

Detected by Pingoru
Mar 05, 2026, 05:23 PM UTC
Resolved
Mar 06, 2026, 04:57 PM UTC
Duration
23h 34m
Affected: SitesCommunicationsPayment GatewaysBackground ChecksAPIMobile Apps
Timeline · 3 updates
  1. investigating Mar 05, 2026, 05:23 PM UTC

    We are currently experiencing temporary interruptions that may affect some users. Our team is actively investigating and working to restore full service as quickly as possible. Thank you for your patience while we resolve this issue.

  2. monitoring Mar 06, 2026, 12:28 AM UTC

    Our team has identified the issue and implemented corrective steps. Services have now stabilized, and we will continue to monitor closely to ensure everything remains operational.

  3. resolved Mar 06, 2026, 04:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2026

Schedule Saving

Detected by Pingoru
Feb 26, 2026, 07:46 PM UTC
Resolved
Feb 27, 2026, 10:45 PM UTC
Duration
1d 2h
Affected: Sites
Timeline · 4 updates
  1. investigating Feb 26, 2026, 07:46 PM UTC

    We are currently investigating an issue affecting schedule saving on TeamSideline. Users may experience failures or delays when attempting to save schedule changes. Updates will be provided as more information becomes available.

  2. monitoring Feb 26, 2026, 11:14 PM UTC

    The issue impacting schedule saving has been identified and resolved however, we are continuing to monitor. A small number of users may notice a missing schedule as a result of the incident. If you are experiencing this, please contact us at [email protected], and our team will promptly work to recover your schedule. We appreciate your patience while we worked through this.

  3. monitoring Feb 27, 2026, 10:34 PM UTC

    The schedule saving issue on TeamSideline has been resolved. If you notice any missing schedules, please email [email protected] so our team can help recover them.

  4. resolved Feb 27, 2026, 10:45 PM UTC

    The schedule saving issue on TeamSideline has been resolved. If you notice any missing schedules, please email [email protected] so our team can help recover them.

Read the full incident report →

Notice January 15, 2026

Communication Log Display Issue

Detected by Pingoru
Jan 15, 2026, 10:30 PM UTC
Resolved
Jan 15, 2026, 10:30 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Jan 16, 2026, 08:21 PM UTC

    We identified a display issue where the Communication Log was not showing the “Sent” date and time for some emails. While the date and time were missing, the emails themselves were still being sent as expected. The issue has been resolved, and the Communication Log is now showing the sent date and time correctly. No customer action is required, and we will continue to monitor to ensure everything is working as intended.

Read the full incident report →

Minor May 25, 2025

Website Scheduling Page Access Issues

Detected by Pingoru
May 25, 2025, 08:46 PM UTC
Resolved
May 25, 2025, 09:09 PM UTC
Duration
22m
Affected: SitesCommunicationsPayment GatewaysBackground ChecksAPIMobile Apps
Timeline · 2 updates
  1. investigating May 25, 2025, 08:46 PM UTC

    We are currently experiencing issues with accessing scheduling pages on our website. Our technical team is actively investigating the root cause and working to resolve the problem as quickly as possible.

  2. resolved May 25, 2025, 09:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 18, 2025

Email communications are backlogged and some emails may be delayed

Detected by Pingoru
May 18, 2025, 08:54 PM UTC
Resolved
May 19, 2025, 04:05 PM UTC
Duration
19h 10m
Affected: Communications
Timeline · 3 updates
  1. investigating May 18, 2025, 08:54 PM UTC

    We are currently investigating this issue.

  2. monitoring May 18, 2025, 09:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2025, 04:05 PM UTC

    This incident has been resolved.

Read the full incident report →