TeamSideline incident

credit card checkout is unavailable at this time.

Resolved after 1 hour 40 minutes, affecting Payment Gateways, on January 3, 2019.

investigating Jan 03, 2019, 08:20 PM UTC

WePay, the subsidiary of Chase Bank that is one of the credit card processors used by TeamSideline, has an issue and is not able to allow credit card transactions at this time. Here is a link to the WePay status page: https://status.wepay.com.

Started: Jan 03, 2019, 07:24 PM UTC
Resolved: Jan 03, 2019, 09:05 PM UTC
Duration: 1h 40m
Detected by Pingoru: Jan 03, 2019, 07:24 PM UTC

Affected components

Payment Gateways

Update timeline

investigating Jan 03, 2019, 07:25 PM UTC

We are currently investigating this issue.
investigating Jan 03, 2019, 07:42 PM UTC

WePay, the subsidiary of Chase Bank that is one of the credit card processors used by TeamSideline, has an issue and is not able to allow credit card transactions at this time.
investigating Jan 03, 2019, 08:20 PM UTC

WePay, the subsidiary of Chase Bank that is one of the credit card processors used by TeamSideline, has an issue and is not able to allow credit card transactions at this time. Here is a link to the WePay status page: https://status.wepay.com.
resolved Jan 03, 2019, 09:05 PM UTC

We have confirmed that at 12:42 PM PST payment processing has normalized.

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