TeamSideline incident

WebMail is currently down

Resolved after 5 hours 48 minutes, affecting Sites and Communications and 1 more, on August 22, 2019.

monitoring Aug 23, 2019, 01:45 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 22, 2019, 10:05 PM UTC
Resolved
Aug 23, 2019, 03:53 AM UTC
Duration
5h 48m
Detected by Pingoru
Aug 22, 2019, 10:05 PM UTC

Affected components

SitesCommunicationsPayment GatewaysBackground ChecksAPIMobile Apps

Update timeline

  1. investigating Aug 22, 2019, 10:05 PM UTC

    WebMail is currently experiencing some issues. We are looking into these and will update when we have more information.

  2. identified Aug 23, 2019, 01:16 AM UTC

    Issue has been identified and a fix in place. Intermittent outages and delayed emails - we are monitoring the situation.

  3. monitoring Aug 23, 2019, 01:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 23, 2019, 03:53 AM UTC

    This issue has been resolved.

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