TeamSideline incident
The WebMail software is currently experiencing an issue.
Resolved after 4 days 5 hours, affecting Sites and Communications and 1 more, on August 23, 2019.
We/TeamSideline experienced a sudden issue on August 22nd with the software service we use to handle your domain email mail boxes. We have completed Step 1 – which was to enable email to be sent and received. We are now on to Step 2 – which is to restore the mail box history and contacts. Step 2 will take place over the coming week. If you are not able to send or receive emails from your domain mailbox please let us know at [email protected]. Meanwhile, we thank you for your patience and want you to know this is a top priority task for us. IMPORTANT NOTE: This issue has zero impact on the ability to send Communications from your main TeamSideline Site, or, to send Communications from Team Sites. This issue only impacts people who sign in to their MailEnable software domain email address Inbox to view their domain email address emails.
Affected components
Update timeline
- identified Aug 23, 2019, 03:01 PM UTC
The WebMail software is currently experiencing an issue. We are in the process of resolving the issue. This does not impact communications sent from your Site. It only impacts domain emails for the time being.
- monitoring Aug 23, 2019, 11:09 PM UTC
We/TeamSideline experienced a sudden issue on August 22nd with the software service we use to handle your domain email mail boxes. We have completed Step 1 – which was to enable email to be sent and received. We are now on to Step 2 – which is to restore the mail box history and contacts. Step 2 will take place over the coming week. If you are not able to send or receive emails from your domain mailbox please let us know at [email protected]. Meanwhile, we thank you for your patience and want you to know this is a top priority task for us. IMPORTANT NOTE: This issue has zero impact on the ability to send Communications from your main TeamSideline Site, or, to send Communications from Team Sites. This issue only impacts people who sign in to their MailEnable software domain email address Inbox to view their domain email address emails.
- resolved Aug 27, 2019, 08:56 PM UTC
The restore has been completed.
Your product runs on more than TeamSideline
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services