Resolved after 6 hours 13 minutes, affecting Communications and Payment Gateways and 1 more, on October 28, 2021.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 28, 2021, 06:14 PM UTC
Email processing is delayed due to an issue with our email partner company. They are currently working to resolve this problem.
- investigating Oct 28, 2021, 06:15 PM UTC
We are continuing to investigate this issue.
- investigating Oct 28, 2021, 06:15 PM UTC
We are continuing to investigate this issue.
- identified Oct 28, 2021, 08:20 PM UTC
Our email partner is making progress on identifying the root cause and is fixing the issue - outbound message delivery has resumed but it is not yet fully operational.
- monitoring Oct 28, 2021, 08:58 PM UTC
They have identified the issue; outbound message delivery has resumed but it will take time for all queued messages to be delivered.
- monitoring Oct 29, 2021, 12:27 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2021, 12:28 AM UTC
The issue has been resolved and most of the emails have been sent out already.
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