TeamSideline incident

System is slow

Resolved after 6 hours 59 minutes, affecting Sites and Communications and 1 more, on August 16, 2024.

monitoring Aug 17, 2024, 04:27 AM UTC

* All communications are current. * Non-staff members have limited features within the app. We expect to have this resolved soon.

Started
Aug 16, 2024, 10:28 PM UTC
Resolved
Aug 17, 2024, 05:27 AM UTC
Duration
6h 59m
Detected by Pingoru
Aug 16, 2024, 10:28 PM UTC

Affected components

SitesCommunicationsPayment GatewaysBackground ChecksAPIMobile Apps

Update timeline

  1. investigating Aug 16, 2024, 10:28 PM UTC

    We are currently experiencing intermittent issues with our website. Our team is working diligently to identify and resolve the problem. We appreciate your patience and understanding as we work through this. Please check back for further updates.

  2. investigating Aug 16, 2024, 10:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 16, 2024, 10:32 PM UTC

    Our website is currently down, and we are actively investigating the issue. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this as quickly as possible. Please check back soon for updates. Thank you for your understanding.

  4. identified Aug 16, 2024, 11:16 PM UTC

    Our team has identified the issue and is working to bring the site back online.

  5. monitoring Aug 17, 2024, 12:20 AM UTC

    The system is now up and we are continuing to monitor it.

  6. monitoring Aug 17, 2024, 01:34 AM UTC

    We are continuing to monitor the site and services. * There is a communication backlog which will delay communications being received. * Some functionality in the app is not available.

  7. monitoring Aug 17, 2024, 04:27 AM UTC

    * All communications are current. * Non-staff members have limited features within the app. We expect to have this resolved soon.

  8. resolved Aug 17, 2024, 05:27 AM UTC

    App features have been restored.

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