Teachable experienced a critical incident on October 19, 2026 affecting Teachable Payments, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 19, 2026, 06:21 PM UTC
We’ve identified an issue affecting checkout for schools using Teachable Payments. Students are currently unable to complete purchases on this gateway. Our team is actively working on a fix, and we expect service to be restored within approximately 1 hour.
- monitoring Oct 19, 2026, 06:33 PM UTC
A fix has been applied and checkout for Teachable Payments is operating normally again. Students can now complete purchases on this gateway. We’re monitoring to confirm full stability and will post a final confirmation once monitoring is complete.
- resolved Oct 19, 2026, 07:46 PM UTC
This incident has been fully resolved. Checkout and payment processing for Teachable Payments are back to normal and operating stably. We’ve confirmed recovery through monitoring and apologize for any inconvenience this may have caused.