Tavus incident

Issue creating conversations with new replicas

Minor Resolved View vendor source →

Tavus experienced a minor incident on June 23, 2025 affecting Conversational Video Interface and Replica Training Service, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 05:30 PM UTC
Resolved
Jun 23, 2025, 07:19 PM UTC
Duration
1h 49m
Detected by Pingoru
Jun 23, 2025, 05:30 PM UTC

Affected components

Conversational Video InterfaceReplica Training Service

Update timeline

  1. investigating Jun 23, 2025, 05:30 PM UTC

    We are investigating an issue where conversations are not able to be started with newly trained replicas. This does not affect existing customer replicas or stock replicas.

  2. investigating Jun 23, 2025, 07:18 PM UTC

    We have identified the cause with one of our GPU and this issue has been resolved.

  3. investigating Jun 23, 2025, 07:18 PM UTC

    We have identified the cause with one of our GPU and this issue has been resolved.

  4. resolved Jun 23, 2025, 07:19 PM UTC

    This incident has been resolved.