Targetprocess incident

Automation rules are not getting triggered in US2 cluster for some accounts

Major Resolved View vendor source →

Targetprocess experienced a major incident on September 16, 2026 affecting US3 cluster, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 02:24 PM UTC
Resolved
Sep 16, 2026, 05:28 PM UTC
Duration
3h 3m
Detected by Pingoru
Sep 16, 2026, 02:24 PM UTC

Affected components

US3 cluster

Update timeline

  1. investigating Sep 16, 2026, 02:24 PM UTC

    The Automation rules are not getting triggered for accounts hosted in US2 cluster, App 3 server. We are investigating the issue.

  2. investigating Sep 16, 2026, 02:49 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 16, 2026, 04:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 16, 2026, 05:28 PM UTC

    This incident has been resolved.