Targetprocess incident

Salesforce Outage - Support Case Access Impacted

Minor Resolved View vendor source →

Targetprocess experienced a minor incident on September 16, 2026 affecting APAC cluster and EU cluster and 1 more component, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 10:03 AM UTC
Resolved
Sep 16, 2026, 04:12 PM UTC
Duration
6h 9m
Detected by Pingoru
Sep 16, 2026, 10:03 AM UTC

Affected components

APAC clusterEU clusterUS clusterEU2 clusterUS2 clusterPOVEU clusterUS3 cluster

Update timeline

  1. investigating Sep 16, 2026, 10:03 AM UTC

    We are currently experiencing an issue with Salesforce that is impacting our Support team’s ability to access and review customer cases.

  2. identified Sep 16, 2026, 11:14 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 16, 2026, 12:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 16, 2026, 04:12 PM UTC

    This incident has been resolved.