Tangoe Mobile Outage History
Tangoe Mobile is up right nowPingoru has recorded 50 incidents for Tangoe Mobile: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 24 of 744 (3%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 516 (0%) |
Incidents, newest first
Minor July 20, 2026 System Degradation 23h 57m Tangoe Mobile Portal
Started Jul 20, 2026, 11:57 AM UTC· resolved Jul 21, 2026, 11:54 AM UTC
- investigating Jul 20, 2026, 11:57 AM UTC
We have received reports of users unable to perform certain activities in the applications. The users are facing issues in reporting, exporting and UEM syncs. Users are getting failure errors as reports are stuck in queue. Technical teams are currently working to address the issue.
- identified Jul 20, 2026, 01:12 PM UTC
Mitigation efforts are underway, and we are seeing progress as queued transactions continue to process and backlog levels decrease. Our teams are actively monitoring the environment and additional updates will be provided as more information becomes available.
- monitoring Jul 20, 2026, 02:22 PM UTC
We have made progress in addressing the processing delays. Processing queues are actively being reduced, and affected services, including reporting and export-related activities, have resumed processing. While recovery efforts continue some delays may persist as the remaining backlog is cleared. Our teams remain engaged in monitoring the environment and investigating the underlying cause to help prevent recurrence.
- monitoring Jul 20, 2026, 05:23 PM UTC
Recovery efforts continue to progress, and impacted services are processing normally. Our teams are actively monitoring the environment while remaining processing delays are cleared.
- monitoring Jul 20, 2026, 10:38 PM UTC
Keeping this in a degraded status until all processing delays are fully cleared. Our teams will continually monitor the environment. We appreciate your patience and will provide further updates as new information becomes available.
- monitoring Jul 21, 2026, 11:52 AM UTC
Service levels have returned to normal, and the processing delays have remained stable following remediation efforts and monitoring by our technical teams. Our teams will continue to closely monitor the environment to ensure ongoing stability. If you encounter any issues, please contact your Customer Success Manager or open an incident in ServiceNow.
- resolved Jul 21, 2026, 11:54 AM UTC
This incident has been resolved.
Notice November 2, 2025 Tangoe SFTP and eft.tangoe.com Outage Notification - November 1st – Tangoe Mobile Portal
Started Nov 02, 2025, 02:18 AM UTC· resolved Nov 02, 2025, 02:18 AM UTC
- resolved Nov 02, 2025, 02:18 AM UTC
Dear Tangoe User, Tangoe experienced external connectivity issues at the Tangoe Production Data Center impacting our secure file transfer protocol (SFTP) servers and eft.tangoe.com. Any data uploaded to eft.tangoe.com between 2:49 PM Eastern thru 4:17 PM Eastern may need to be uploaded again. There is no risk of incorrect files or wrong data being passed to the SFTP sites. It is highly suggested that all owners re-run / check their processes for accurate results following this interruption. Sincerely, IT Production Support [email protected]
Minor October 22, 2025 Tangoe SFTP and eft.tangoe.com Notification 4h 51m Tangoe Mobile Portal
Started Oct 22, 2025, 03:31 PM UTC· resolved Oct 22, 2025, 08:22 PM UTC
- investigating Oct 22, 2025, 03:31 PM UTC
Tangoe has received notification from our Production Data Center of a power event. This is also potentially impacting our secure file transfer protocol (SFTP) servers and eft.tangoe.com. Our Technical teams are pending resolution to restore full service as expediently as possible. Updates will follow as available
- identified Oct 22, 2025, 04:44 PM UTC
Tangoe is receiving power recovery alerts from the Production Data Center. As power stabilizes, our teams will be bringing systems back online in a prioritized and controlled manner to ensure stability and performance. Recovery updates to follow.
- identified Oct 22, 2025, 06:10 PM UTC
The Tangoe infrastructure has power fully restored at the Production Data Center. Our teams are in the process of bringing systems back online in a prioritized and controlled manner to ensure stability and performance. Recovery updates will be sent as systems are fully accessible.
- identified Oct 22, 2025, 07:25 PM UTC
Recovery mitigations across services are progressing. Our teams are in the process of bringing up the system database servers.
- resolved Oct 22, 2025, 08:22 PM UTC
Our secure file transfer protocol (SFTP) servers and eft.tangoe.com are now fully restored. Any data uploaded to eft.tangoe.com between 10:30 AM Eastern thru 2:51 PM Eastern may need to be uploaded again. There is no risk of incorrect files or wrong data being passed to the SFTP sites. It is highly suggested that all owners re-run / check their processes for accurate results following this interruption.
Minor October 20, 2025 AWS US-EAST-1 Region 1d Tangoe Mobile Portal, Tangoe Custom Solutions Portals, Tangoe CRM (née Bluefish CRM), Helpdesk Services
Started Oct 20, 2025, 01:12 PM UTC· resolved Oct 21, 2025, 01:22 PM UTC
- investigating Oct 20, 2025, 01:12 PM UTC
Tangoe is aware of a widespread service disruption currently affecting Amazon Web Services (AWS). At this time, there is no impact to Tangoe systems or our customers. All platforms are operating normally. We are closely monitoring the situation and will notify you if any changes occur.
- monitoring Oct 20, 2025, 08:39 PM UTC
Tangoe continues to monitor the Amazon Web Services (AWS) service disruption reported earlier today. AWS has confirmed recovery efforts are progressing across all of their impacted services, and the overall performance has stabilized.
- resolved Oct 21, 2025, 01:22 PM UTC
The Amazon Web Services (AWS) service disruption reported yesterday is fully resolved. All AWS services have returned to normal operations.
Minor October 2, 2025 Updating Activities Error 8h Tangoe Mobile Portal
Started Oct 02, 2025, 12:00 PM UTC· resolved Oct 02, 2025, 08:00 PM UTC
- investigating Oct 02, 2025, 02:32 PM UTC
Earlier today users began reporting an issue in the application when updating activities. This is currently under investigation with updates to follow.
- identified Oct 02, 2025, 04:58 PM UTC
The cause has been identified, and our team is actively addressing it. We’ll provide more updates as we move toward resolution.
- monitoring Oct 02, 2025, 06:23 PM UTC
A fix is in the process of being implemented.
- resolved Oct 02, 2025, 08:00 PM UTC
This has been resolved. When attempting to update or submit an activity with a custom date field of nil, an error page was displayed. This issue was just introduced with a fix to a custom date field display issue. The original fix validated the format of the custom field date value so that it could be parsed correctly. This fix, however, did not account for an empty or nil date. When a nil was encountered, checks failed resulting in the reported error. Note: The custom date field validation change will be included in an upcoming release.
Minor September 30, 2025 System Degradation - 504 errors on Mobile 9h 13m Tangoe Mobile Portal
Started Sep 30, 2025, 04:37 PM UTC· resolved Oct 01, 2025, 01:50 AM UTC
- investigating Sep 30, 2025, 04:37 PM UTC
We have received reports of 504 errors in the Tangoe Mobile application. Technical teams are currently investigating these accounts.
- investigating Sep 30, 2025, 07:33 PM UTC
We are continuing to investigate the system performance degradation on the backend.
- resolved Oct 01, 2025, 01:50 AM UTC
We’re seeing far fewer delays, and the application has stabilized. We’ll continue to monitor backend activity to ensure things remain stable. Marking this incident as resolved. If you encounter any issues, please contact your Customer Success Manager or open an incident in ServiceNow.
Notice August 11, 2025 Tangoe SFTP and eft.tangoe.com Outage Notification - August 11th – Tangoe Mobile Portal
Started Aug 11, 2025, 07:53 PM UTC· resolved Aug 11, 2025, 07:53 PM UTC
- resolved Aug 11, 2025, 07:53 PM UTC
Dear Tangoe User, This past Friday, August 8, 2025, at 3:09 PM Eastern through Monday, August 11, 2025, 11:30 AM Eastern, Tangoe experienced an unplanned connection downtime impacting our secure file transfer protocol server, (SFTP - eft.tangoe.com). This caused some files to not be placed on the sites. We have restored the server from a backup taken on Sunday, August 10, 2025, at 5:30 PM Eastern. Any data uploaded to eft.tangoe.com between Sunday, August 10, 2025, 5:30 PM Eastern thru Monday, August 11, 2025, 11:30 AM Eastern may need to be uploaded again. Likewise, any file downloaded / removed between Sunday, August 10, 2025, at 5:30 PM Eastern thru Monday, August 11, 2025, 11:30 AM Eastern may have reappeared because of the backup restore. There is no risk of incorrect files or wrong data being passed to the SFTP sites. It is highly suggested that all owners re-run / check their processes for accurate results following this interruption. We are currently researching the issue further and a formal root cause analysis is being prepared. This will be available to you within 10 business days. We sincerely apologize for any inconvenience and appreciate your understanding. We continue to prioritize to scale our networking, security, and infrastructure to limit any disruptions and we know your success depends on Tangoe. Sincerely, IT Production Support [email protected]
Notice June 23, 2025 HRIS and Scheduled Report Delays – Tangoe Mobile Portal
Started Jun 23, 2025, 03:37 PM UTC· resolved Jun 23, 2025, 03:37 PM UTC
- resolved Jun 23, 2025, 03:37 PM UTC
Earlier today Tangoe discovered a delay in loading the HRIS files and scheduled reports. We have addressed this issue and if you have not yet received your files they may be still in progress or will be scheduled to run shortly. If you encounter any issues or have questions, please contact your Customer Success Manager or open an incident in ServiceNow.
Minor January 2, 2025 System Degradation - Activities 1h 7m Tangoe Mobile Portal
Started Jan 02, 2025, 01:14 PM UTC· resolved Jan 02, 2025, 02:21 PM UTC
- identified Jan 02, 2025, 01:14 PM UTC
We have received reports of users unable to perform the activities on the applications. The users are facing activity issues like Creating, Updating, Completing, Approving, and Reassigning activities to other Operators in the Mobile portal (All Mobile US Instances (Production and Stage)). Users are getting errors while doing these tasks. Technical teams are currently working to address the issue.
- monitoring Jan 02, 2025, 01:44 PM UTC
A fix has been implemented and we are actively verifying confirmation of the solution.
- resolved Jan 02, 2025, 02:21 PM UTC
The system degradation has been resolved. Users are able to perform activities without any issues and is now working as expected.
Minor November 1, 2024 System Degradation - 500 errors on Mobile 1h 55m Tangoe Mobile Portal
Started Nov 01, 2024, 03:18 PM UTC· resolved Nov 01, 2024, 05:14 PM UTC
- investigating Nov 01, 2024, 03:18 PM UTC
We have received reports of 500 errors on Mobile on the Tangoe Mobile application. Technical teams are currently investigating these accounts.
- resolved Nov 01, 2024, 05:14 PM UTC
We're happy to announce the reported sporadic 500 Internal Server Errors on the Mobile platform have been successfully resolved and the system is fully operational. As part of our commitment to transparency and continuous improvement, a Root Cause Analysis will be available within the next 10 business days.