Resolved after 1 hour 7 minutes, affecting Tangoe Mobile Portal, on January 2, 2025.
The system degradation has been resolved. Users are able to perform activities without any issues and is now working as expected.
Affected components
Update timeline
- identified Jan 02, 2025, 01:14 PM UTC
We have received reports of users unable to perform the activities on the applications. The users are facing activity issues like Creating, Updating, Completing, Approving, and Reassigning activities to other Operators in the Mobile portal (All Mobile US Instances (Production and Stage)). Users are getting errors while doing these tasks. Technical teams are currently working to address the issue.
- monitoring Jan 02, 2025, 01:44 PM UTC
A fix has been implemented and we are actively verifying confirmation of the solution.
- resolved Jan 02, 2025, 02:21 PM UTC
The system degradation has been resolved. Users are able to perform activities without any issues and is now working as expected.
Your product runs on more than Tangoe Mobile
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services