Talis Outage History

Talis is up right now

Talis had 12 outages in the last 2 years totaling 526h 49m of downtime — averaging 0.5 incidents per month.

There were 12 Talis outages since June 5, 2025 totaling 526h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.talis.com

Minor March 26, 2026

Availability Issues

Detected by Pingoru
Mar 26, 2026, 10:43 AM UTC
Resolved
Mar 26, 2026, 11:22 AM UTC
Duration
38m
Affected: General
Timeline · 2 updates
  1. investigating Mar 26, 2026, 10:43 AM UTC

    We've become aware of an issue with the print availability of items in Talis Aspire not displaying as expected. In some cases this is impacting on bookmarking too. Our tech team are investigating as an urgent priority, we will look to update you again shortly. Apologies for the inconvenience this may be causing you and your users today.

  2. resolved Mar 26, 2026, 11:22 AM UTC

    The cause has been identified and normal service has been resumed.

Read the full incident report →

Notice February 9, 2026

Emails to Talis support site 'undeliverable'

Detected by Pingoru
Feb 09, 2026, 10:15 PM UTC
Resolved
Feb 10, 2026, 09:56 AM UTC
Duration
11h 41m
Affected: General
Timeline · 2 updates
  1. investigating Feb 09, 2026, 10:15 PM UTC

    We are currently experiencing an issue where emails to [email protected] are receiving a bounce-back to say that the message could not be delivered. You should still be able to raise support tickets when logged into the support site.

  2. resolved Feb 10, 2026, 09:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 17, 2025

Talis Aspire inaccessible

Detected by Pingoru
Oct 17, 2025, 10:46 AM UTC
Resolved
Oct 17, 2025, 11:13 AM UTC
Duration
27m
Affected: General
Timeline · 2 updates
  1. investigating Oct 17, 2025, 10:46 AM UTC

    Talis Aspire is currently showing an error message when users attempt to access the system. We are investigating as a matter of urgency.

  2. resolved Oct 17, 2025, 11:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 25, 2025

Missing References

Detected by Pingoru
Sep 25, 2025, 07:41 PM UTC
Resolved
Sep 27, 2025, 10:45 AM UTC
Duration
1d 15h
Timeline · 4 updates
  1. investigating Sep 25, 2025, 07:41 PM UTC

    We are aware that references are not currently displaying in the library of Lean Library Workspace users. Our technical team is investigating and we aim to resolve this shortly.

  2. investigating Sep 26, 2025, 10:51 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 26, 2025, 04:26 PM UTC

    We are aware that Lean Library Workspace users have recently experienced login issues, and references may not be displaying as expected. Our technical team has now restored service, and the system is currently re-indexing all references added since the outage began. While this re-indexing is ongoing, users may not see their recently added references in their search results. Once this process is complete, we expect that references, highlights, and notes should be available as normal. We sincerely apologise for the disruption and thank you for your patience as we work to restore usual service.

  4. resolved Sep 29, 2025, 09:30 AM UTC

    The indexing process has now been fully completed. References, highlights, and notes are displaying as expected.

Read the full incident report →

Critical September 11, 2025

Sci Wheel / Lean Library Workspace

Detected by Pingoru
Sep 11, 2025, 04:47 PM UTC
Resolved
Sep 11, 2025, 05:38 PM UTC
Duration
51m
Timeline · 2 updates
  1. investigating Sep 11, 2025, 04:47 PM UTC

    We are investigating an issue with Sci Wheel / Lean Library Workspace

  2. resolved Sep 11, 2025, 05:38 PM UTC

    This was traced to an issue with the search service which has now been resolved. We are continuing to monitor.

Read the full incident report →

Notice August 12, 2025

Talis Aspire and Elevate are unavailable in the CA Region

Detected by Pingoru
Aug 12, 2025, 09:41 AM UTC
Resolved
Aug 12, 2025, 01:49 PM UTC
Duration
4h 7m
Affected: GeneralGeneralGeneral
Timeline · 4 updates
  1. investigating Aug 12, 2025, 09:41 AM UTC

    We are currently investigating an issue with services in the CA region

  2. identified Aug 12, 2025, 09:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2025, 11:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2025, 01:49 PM UTC

    This was traced to an outage at the AWS data center in the CA Central region which experienced power and network issues. Once services were restored by AWS, work to restore our own services has restored all services.

Read the full incident report →

Major August 4, 2025

Advanced MIS

Detected by Pingoru
Aug 04, 2025, 02:10 PM UTC
Resolved
Aug 05, 2025, 08:25 AM UTC
Duration
18h 14m
Affected: General
Timeline · 2 updates
  1. investigating Aug 04, 2025, 02:10 PM UTC

    We are currently experiencing an issue retrieving data for the f_dc_requests table in Advanced MIS. Our technical team are working to restore the data.

  2. resolved Aug 05, 2025, 08:25 AM UTC

    This incident has been resolved and Advanced MIS and the f_dc_requests table is now visible.

Read the full incident report →

Minor July 17, 2025

Lean Library Workspace Google Docs Add-on Installation

Detected by Pingoru
Jul 17, 2025, 09:20 AM UTC
Resolved
Jul 24, 2025, 09:32 AM UTC
Duration
7d
Timeline · 5 updates
  1. investigating Jul 17, 2025, 09:20 AM UTC

    We are currently aware of an issue where users attempting to install the Lean Library Workspace add-on to Google Docs are being prompted to request access. Our team is investigating the cause and working to restore normal installation access as soon as possible.

  2. investigating Jul 17, 2025, 09:21 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 21, 2025, 01:39 PM UTC

    We are currently experiencing an issue where users are unable to install or launch the Lean Library Workspace Google Docs add-on. Our team is investigating the cause and working to restore functionality as soon as possible

  4. investigating Jul 24, 2025, 08:50 AM UTC

    We are currently experiencing an issue affecting users of the Lean Library Workspace Google Docs add-on and new users attempting to install the add-on. No changes to the add-on have been made on our end. We’re working with Google’s team to resolve this issue as soon as possible, and are awaiting their fix. We will continue to monitor the situation and update users as soon as this is resolved.

  5. resolved Jul 24, 2025, 09:32 AM UTC

    This has now been resolved, and the addon is working as normal. Users who are continuing to experience difficulties should clear their cookies and re-install the extension. If the issue persists, please don't hesitate to contact us. Many thanks for your patience as our team worked to resolve this.

Read the full incident report →

Notice July 16, 2025

Lean Library Extension on Firefox

Detected by Pingoru
Jul 16, 2025, 04:45 PM UTC
Resolved
Jul 21, 2025, 11:13 AM UTC
Duration
4d 18h
Timeline · 4 updates
  1. monitoring May 27, 2025, 11:55 AM UTC

    Lean Library is now available in the Firefox store, meaning new users can now install Firefox immediately. Users with older versions of the extension should also update to the most up-to-date version as soon as possible.

  2. monitoring Jul 21, 2025, 11:10 AM UTC

    Lean Library is now available in the Firefox store, meaning new users can now install Firefox immediately. Lean Library Workspace functionality is also now available in the Firefox extension. Users with older versions of the extension should also update to the most up-to-date version as soon as possible.

  3. monitoring Jul 21, 2025, 11:11 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 21, 2025, 11:13 AM UTC

    Lean Library is now available in the Firefox store, meaning new users can now install Firefox immediately. Lean Library Workspace functionality is also now available in the Firefox extension. Users with older versions of the extension should also update to the most up-to-date version as soon as possible.

Read the full incident report →

Notice June 24, 2025

Talis Aspire Advanced Management Information

Detected by Pingoru
Jun 24, 2025, 10:19 AM UTC
Resolved
Jun 25, 2025, 12:04 PM UTC
Duration
1d 1h
Timeline · 2 updates
  1. identified Jun 24, 2025, 10:19 AM UTC

    We have identified an issue causing timeseries events after 16th June 2025 to be missing from the database.

  2. resolved Jun 25, 2025, 12:04 PM UTC

    The missing data is now appearing in the database.

Read the full incident report →

Major June 23, 2025

The Lean Library extension is currently experiencing issues

Detected by Pingoru
Jun 23, 2025, 11:19 AM UTC
Resolved
Jun 23, 2025, 12:05 PM UTC
Duration
46m
Timeline · 3 updates
  1. investigating Jun 23, 2025, 11:19 AM UTC

    We are aware of an ongoing issue with the Lean Library preventing users from logging in to the Lean Library Dashboard and using some extension features. We are working on a solution and will post an update once the issue is resolved, and normal service is restored.

  2. investigating Jun 23, 2025, 12:05 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 23, 2025, 12:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Lean Library Workspace Word Add-in on Word for Mac v16.98

Detected by Pingoru
Jun 12, 2025, 06:09 PM UTC
Resolved
Jun 18, 2025, 04:41 PM UTC
Duration
5d 22h
Timeline · 3 updates
  1. investigating Jun 12, 2025, 06:09 PM UTC

    We're currently investigating an issue with our Word add-in, which no longer works on Word for Mac v16.98. This is version specific, we advise not to update to this version for the time being, or to roll back to v16.97 if possible until we resolve the issue.

  2. identified Jun 16, 2025, 03:43 PM UTC

    We've identified the issue, and it only affects users working with Word for Mac v16.98 in combination with MacOS v15.4 or earlier - updating to MacOS v15.5 will resolve the issue.

  3. resolved Jun 18, 2025, 04:41 PM UTC

    Microsoft has applied a fix for this issue from their side. If the issue still persists locally for users, reinstalling the Word app will resolve it.

Read the full incident report →