Talis incident

Lean Library Workspace Word Add-in on Word for Mac v16.98

Major Resolved View vendor source →

Talis experienced a major incident on June 12, 2025, lasting 5d 22h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:09 PM UTC
Resolved
Jun 18, 2025, 04:41 PM UTC
Duration
5d 22h
Detected by Pingoru
Jun 12, 2025, 06:09 PM UTC

Update timeline

  1. investigating Jun 12, 2025, 06:09 PM UTC

    We're currently investigating an issue with our Word add-in, which no longer works on Word for Mac v16.98. This is version specific, we advise not to update to this version for the time being, or to roll back to v16.97 if possible until we resolve the issue.

  2. identified Jun 16, 2025, 03:43 PM UTC

    We've identified the issue, and it only affects users working with Word for Mac v16.98 in combination with MacOS v15.4 or earlier - updating to MacOS v15.5 will resolve the issue.

  3. resolved Jun 18, 2025, 04:41 PM UTC

    Microsoft has applied a fix for this issue from their side. If the issue still persists locally for users, reinstalling the Word app will resolve it.