Talis incident

Lean Library Workspace Google Docs Add-on Installation

Minor Resolved View vendor source →

Talis experienced a minor incident on July 17, 2025, lasting 7d. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 09:20 AM UTC
Resolved
Jul 24, 2025, 09:32 AM UTC
Duration
7d
Detected by Pingoru
Jul 17, 2025, 09:20 AM UTC

Update timeline

  1. investigating Jul 17, 2025, 09:20 AM UTC

    We are currently aware of an issue where users attempting to install the Lean Library Workspace add-on to Google Docs are being prompted to request access. Our team is investigating the cause and working to restore normal installation access as soon as possible.

  2. investigating Jul 17, 2025, 09:21 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 21, 2025, 01:39 PM UTC

    We are currently experiencing an issue where users are unable to install or launch the Lean Library Workspace Google Docs add-on. Our team is investigating the cause and working to restore functionality as soon as possible

  4. investigating Jul 24, 2025, 08:50 AM UTC

    We are currently experiencing an issue affecting users of the Lean Library Workspace Google Docs add-on and new users attempting to install the add-on. No changes to the add-on have been made on our end. We’re working with Google’s team to resolve this issue as soon as possible, and are awaiting their fix. We will continue to monitor the situation and update users as soon as this is resolved.

  5. resolved Jul 24, 2025, 09:32 AM UTC

    This has now been resolved, and the addon is working as normal. Users who are continuing to experience difficulties should clear their cookies and re-install the extension. If the issue persists, please don't hesitate to contact us. Many thanks for your patience as our team worked to resolve this.