Talis experienced a critical incident on September 25, 2025, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 25, 2025, 07:41 PM UTC
We are aware that references are not currently displaying in the library of Lean Library Workspace users. Our technical team is investigating and we aim to resolve this shortly.
- investigating Sep 26, 2025, 10:51 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 26, 2025, 04:26 PM UTC
We are aware that Lean Library Workspace users have recently experienced login issues, and references may not be displaying as expected. Our technical team has now restored service, and the system is currently re-indexing all references added since the outage began. While this re-indexing is ongoing, users may not see their recently added references in their search results. Once this process is complete, we expect that references, highlights, and notes should be available as normal. We sincerely apologise for the disruption and thank you for your patience as we work to restore usual service.
- resolved Sep 29, 2025, 09:30 AM UTC
The indexing process has now been fully completed. References, highlights, and notes are displaying as expected.