Tableau Cloud incident
The fix-forward patch is currently being confirmed in a testing environment. Once validation is confirmed, we'll proceed with full deployment to the entire fleet, which is expected to take several hou
Tableau Cloud experienced a minor incident on May 14, 2026 affecting POD313 and POD253 and 1 more component, lasting 15h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 14, 2026, 09:55 AM UTC
Degradation Started: featureServiceDisruption
- monitoring May 14, 2026, 10:06 AM UTC
We are investigating an issue impacting Commerce Cloud customers using a specific third-party payment service provider to process payments. As a result, the orders are not completing. We believe the trigger may be related to this recent release. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring May 14, 2026, 10:38 AM UTC
We’ve analyzed further and it’s confirmed that the recent release is the cause. A rollback of this release is being discussed as to whether it involves any further disruption to the service as this involves a complex configuration change. Also, the impact radius is broader than initially understood. We have updated the posting to reflect the additional PODs experiencing impact, and customers will receive communication. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring May 14, 2026, 11:18 AM UTC
Further investigation confirmed that SOAP API and SOAP Web Service calls to third-party payment gateways are failing, resulting in the current impact. We’re evaluating the best rollback approach while also exploring alternative mitigation options to minimize any additional risk. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring May 14, 2026, 11:36 AM UTC
We’ve initiated a rollback on a test POD followed by application server restarts to validate the approach before extending the rollback to the remaining impacted PODs. We are closely monitoring the rollback process. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- monitoring May 14, 2026, 12:08 PM UTC
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- monitoring May 14, 2026, 12:18 PM UTC
We're still performing the rollback and application server restarts on a test POD. This is expected to take some time to complete. We're continuing to monitor it’s progress. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- monitoring May 14, 2026, 01:31 PM UTC
The rollback on a test POD was unsuccessful. We're now developing a fix in the form of a patch. We're gathering the necessary resources to assist in creating this fix. This is expected to take multiple hours to develop and test. In the meantime, there's a workaround available to customers. Details of the workaround can be found here: https://help.salesforce.com/s/issue?id=a02Ka00000mGFWI We have also determined that this issue could impact any Commerce Cloud customer using SOAP-based Web Services Description Language (WSDL) integrations, and not just third-party integrations, as was previously understood. We'll provide an update in 3 hours or sooner if additional information becomes available.
- monitoring May 14, 2026, 03:41 PM UTC
We are currently developing a fix-forward patch, which is expected to take several hours to build, validate, and deploy. In the meantime, this workaround remains available to customers. Details of the workaround can be found here: https://help.salesforce.com/s/issue?id=a02Ka00000mGFWI We'll provide an update in 4 hours or sooner if additional information becomes available.
- monitoring May 14, 2026, 08:07 PM UTC
The fix-forward patch is currently being confirmed in a testing environment. Once validation is confirmed, we'll proceed with full deployment to the entire fleet, which is expected to take several hours. In the meantime, this workaround remains available to customers. Details of the workaround can be found here: https://help.salesforce.com/s/issue?id=a02Ka00000mGFWI We'll provide an update as additional information becomes available.