Resolved after 1 hour 11 minutes, affecting Synthflow Dashboard and Synthflow API, on October 26, 2026.
Access to the Synthflow dashboard and normal API performance have been restored. The issue was caused by a downstream vendor and has now been fixed. Live calling remained operational throughout the incident. We apologize for the disruption.
Affected components
Update timeline
- identified Oct 26, 2026, 09:00 PM UTC
We are aware of an issue affecting access to the Synthflow dashboard. Some users may also see degraded API performance, such as slower response times or intermittent errors. Our team is working to restore full service as quickly as possible. Live calling is operating normally. Agents continue to place and receive calls without interruption. We will post another update within 30 minutes, or sooner as new information becomes available. We apologise for the inconvenience.
- resolved Oct 26, 2026, 10:11 PM UTC
Access to the Synthflow dashboard and normal API performance have been restored. The issue was caused by a downstream vendor and has now been fixed. Live calling remained operational throughout the incident. We apologize for the disruption.
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