Synthflow AI incident
Login issue affecting white-label workspaces
Synthflow AI experienced a minor incident on September 7, 2026 affecting Synthflow Dashboard, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2026, 01:15 PM UTC
Status: Investigating We are aware of an issue preventing end users from logging in to white-label workspaces, those configured with a customer’s own domain and branding. This issue is limited to custom-domain workspaces. All other services are operating normally. Affected components Synthflow Dashboard (Degraded performance)
- resolved Sep 07, 2026, 03:42 PM UTC
Status: Resolved This issue is now resolved. RCA: Impact: Users were unable to log in to white-label workspaces using custom domains. Standard workspaces were unaffected. Root cause: A change introduced during an internal migration caused an expected issue affecting only custom domain workspaces. Resolution: We have applied the fix, and introduced enhanced QA processes specific for custom domain workspaces We apologise for the disruption. Affected components Synthflow Dashboard (Operational)