Resolved after 2 hours 11 minutes, affecting Web application and Document Submission Service, on July 30, 2024.
Syncrofy is stable and all impacted files have been processed successfully. Thank you for your patience during this time. Please do not hesitate to contact us if you have any questions or concerns.
Affected components
Update timeline
- identified Jul 30, 2024, 07:46 PM UTC
Syncrofy is currently experiencing some performance degradation - specifically around user interface functionality and document processing. The Syncrofy team is working diligently to resolve as soon as possible. Files are still loading and will be processed after the issue is resolved. We will be sure to send out updates. Thank you for your patience.
- identified Jul 30, 2024, 07:58 PM UTC
The User Interface functionality has been restored. The Team is continuing to work to resolve the document processing issues. Files are still loading and will be processed once the issue is resolved. We will continue to send out updates. Thank you for your patience.
- monitoring Jul 30, 2024, 09:10 PM UTC
The Syncrofy issues have been resolved and the application is now performing as expected. We are now loading all impacted data into the system and will provide another update once all processing has been completed.
- resolved Jul 30, 2024, 09:58 PM UTC
Syncrofy is stable and all impacted files have been processed successfully. Thank you for your patience during this time. Please do not hesitate to contact us if you have any questions or concerns.
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