Sympa HR incident
People Chart Not Reflecting Employee Information Changes
Resolved after 1 hour 25 minutes, affecting Reporting, on November 10, 2026.
Dear Customer, The issue affecting People Chart in Sympa has been resolved, and normal functionality has been fully restored. Our monitoring has confirmed that the service is operating as expected. Changes to employee information, such as names and job titles, are once again correctly reflected in People Chart. We apologize for the disruption and appreciate your patience. Your Sympa Team
Affected components
Update timeline
- identified Nov 10, 2026, 08:28 AM UTC
Dear Customer, We are currently investigating an issue affecting People Chart in Sympa since 09:00 EET. Some customers may notice that recent changes to employee information, such as names and job titles, are not reflected in People Chart. Our team is actively working on a fix, which we currently expect to implement within the next 1 - 2 hours. We apologize for the disruption and appreciate your patience. Your Sympa Team
- monitoring Nov 10, 2026, 08:52 AM UTC
Dear Customer, The issue affecting People Chart in Sympa has been mitigated, and normal functionality has been restored. Recent changes to employee information, such as names and job titles, are once again reflected in People Chart as expected. Our team will continue monitoring the situation to ensure the service remains stable. We apologize for the disruption and appreciate your patience. Your Sympa Team
- resolved Nov 10, 2026, 09:53 AM UTC
Dear Customer, The issue affecting People Chart in Sympa has been resolved, and normal functionality has been fully restored. Our monitoring has confirmed that the service is operating as expected. Changes to employee information, such as names and job titles, are once again correctly reflected in People Chart. We apologize for the disruption and appreciate your patience. Your Sympa Team
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