Sympa HR incident
AI Chat (Symi) – Escalation to human agent Disruption
Ongoing since 11:25 AM UTC, affecting 24/7 AI Chat (Symi).
Dear Customer, We are currently experiencing degraded functionality with our 24/7 AI Chat (Symi) due to an ongoing incident affecting our service provider, Zendesk. As a result, customers may be unable to escalate AI Chat conversations to our support team. To ensure continued access to support, we have temporarily re-enabled our support ticket form as an alternative way to contact us. Zendesk is investigating the issue, and we are following their progress. We will provide further updates as more information becomes available. We apologize for the disruption and appreciate your patience. Your Sympa Team
Affected components
Update timeline
- monitoring Nov 03, 2026, 11:25 AM UTC
Dear Customer, We are currently experiencing degraded functionality with our 24/7 AI Chat (Symi) due to an ongoing incident affecting our service provider, Zendesk. As a result, customers may be unable to escalate AI Chat conversations to our support team. To ensure continued access to support, we have temporarily re-enabled our support ticket form as an alternative way to contact us. Zendesk is investigating the issue, and we are following their progress. We will provide further updates as more information becomes available. We apologize for the disruption and appreciate your patience. Your Sympa Team
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