Resolved after 16 hours 23 minutes, affecting Event Registration and Swoogo API and 1 more, on April 16, 2025.
We have resolved the performance issues on the Swoogo platform and continuing to monitor closely.
Affected components
Update timeline
- investigating Apr 16, 2025, 07:47 PM UTC
We're investigating slow page load times in the Swoogo admin portal. We'll update here as we have more information.
- identified Apr 16, 2025, 08:05 PM UTC
We're continuing investigation on our end and we're seeing reports of similar site outages across the globe. We'll update here as we learn more.
- identified Apr 16, 2025, 08:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 16, 2025, 09:02 PM UTC
We're investigating degraded performance across the platform and we're working with our cloud hosting provider to expedite a resolution.
- monitoring Apr 16, 2025, 09:49 PM UTC
We are seeing significant performance improvement. Team is continuing to monitor and actively working with our cloud provider to ensure this is resolved.
- monitoring Apr 17, 2025, 12:17 AM UTC
We are seeing additional reports of slow page load times. Team is investigating.
- monitoring Apr 17, 2025, 05:09 AM UTC
We have resolved the performance issues on the Swoogo platform and continuing to monitor closely.
- resolved Apr 17, 2025, 12:11 PM UTC
This incident has been resolved.
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