Switchio incident

Unplanned Outage of Worldline EU Acquiring Host

Critical Resolved View vendor source →

Switchio experienced a critical incident on July 22, 2026 affecting Worldline EU Acquiring Host, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 06:27 AM UTC
Resolved
Jul 22, 2026, 06:39 AM UTC
Duration
11m
Detected by Pingoru
Jul 22, 2026, 06:27 AM UTC

Affected components

Worldline EU Acquiring Host

Update timeline

  1. investigating Jul 22, 2026, 06:27 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-947752

  2. monitoring Jul 22, 2026, 06:33 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Jul 22, 2026, 06:39 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Jul 22, 2026, 06:43 AM UTC

    Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The processor has not provided an official statement regarding this incident. The service interruption occurred between 08:27 and 08:32 CET.