Dialpad incident

Some customers may be experiencing issues with Digital Channels

Major Resolved View vendor source →

Dialpad experienced a major incident on February 16, 2025 affecting Omnichannel, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2025, 06:07 AM UTC
Resolved
Feb 16, 2025, 06:38 AM UTC
Duration
31m
Detected by Pingoru
Feb 16, 2025, 06:07 AM UTC

Affected components

Omnichannel

Update timeline

  1. investigating Feb 16, 2025, 06:07 AM UTC

    We are investigating the issue

  2. identified Feb 16, 2025, 06:14 AM UTC

    The issue has been identified, and the team is working on a solution.

  3. monitoring Feb 16, 2025, 06:22 AM UTC

    The issue has been resolved. Our team is monitoring services.

  4. resolved Feb 16, 2025, 06:38 AM UTC

    This incident has been resolved.